DESCRIPTION Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon's vision of offering the Earth's largest selection and lowest prices. This role will work directly with World Wide FBA Sellers, understand their supply chain, and aim to reduce end to end supply chain costs. This role will expose you to Seller pain points and ability to reshape their experience by influencing product vision and roadmap to implement step change product ideas globally. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities * Collaborate with FBA Sellers directly and understand their pain points and their supply chain * Help resolve seller pain points through product solutions and make strategic recommendations to reduce end to end supply chain costs for sellers * Be the voice of the seller to drive strategic product vision and roadmap to improve seller experience and satisfaction with the FBA program * Drive alignment with senior leaders and key cross-functional partners * Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals * Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives * Partner closely with other program/product managers, Seller facing teams, operations associates and tech leads to deliver on your roadmap BASIC QUALIFICATIONS * Bachelor's degree * 5+ years of program or project management experience * Experience using data and metrics to determine and drive improvements * Experience owning program strategy, end to end delivery, and communicating results to senior leadership * 2+ years of working with external suppliers experience * 2+ years of supply chain experience * 2+ years of working cross functionally with tech and non-tech teams experience PREFERRED QUALIFICATIONS * 2+ years of leading large complex programs experience * Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.