With a passion for helping others, MOBE Participant Services Specialist ensures a seamless and exceptional participant experience, aiding the organization in activities that support participant retention and satisfaction. Success is accomplished by accurate information delivery, prompt issue resolution, participant experience improvement identification, and projects that enhance the participant experience. The PPT Services team responds to participant phone calls and emails answering questions, sharing information, listening to feedback, delivering effective solutions, and providing consistent follow-up. They also check in with participants to ensure an exceptional experience. As experts in MOBE programs and services, they leverage their knowledge to assist MOBE Guides, Pharmacists, and Engagement Specialists in optimizing the participant experience, sharing information and issue resolution. Responsibilities: Participant experience * Monitor and manage online and telephonic requests for information or additional support from participants escalating to senior specialist as needed * Ensure MOBE client satisfaction by resolving and responding timely to participant issues and requests * Assist Engagement Specialist, Guide and Pharmacists with participant experience issues or questions as a subject matter expert * Resolve participant related issues based on department protocol * Administer and execute concierge program Guide Support * Respond to calls and emails (cases) from our Guide team to support the participant experience Operations * Contribute to knowledge management and job aid documentation * Support participant experience and department improvement * Perform Opening or Closing duties for the department, as needed * Assist with special projects, as needed Other * Maintain flexibility, be open to new ideas and be willing to take on new responsibilities * Dedicated to working as a team with a passion for participant experience improvement * Demonstrate commitment to continuing professional development * Identify and constructively communicate the need for improvements or enhancements in MOBE programs and services; drive continuous improvement in MOBE programs * Prioritize and organize personal work to meet deadlines * Demonstrate analytical, problem-solving, and sound decision-making skills * Perform or participate in special projects as defined by manager * All other duties as assigned to help drive to our Vision, fulfill our Mission, and abide by MOBE's Guiding Principles