Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers†need for service excellence and are committed to it. Job Summary The Head Instructor is a key member of our program delivery team, possessing the ability to deliver a diverse range of learn to skate programs, instructional hockey programs, camps, and clinics, that are consistent with established curriculums and organizational standards. Key Responsibilities * Program Delivery: Leads a team of part-time instructors to deliver programs, clinics, and camps, based on the scheduled hours theyâ€re assigned. * Participant Experience: Adaptable and able to ensure that the program delivery and communication are relevant to the audience and type of program, providing the best possible experience for each participant. * Customer Experience: Has the ability to speak professionally and confidently to customers in-person at the sports complex, including answering questions before or after the session, providing recommendations on future programming, and addressing any concerns. * Team Player: Ability to understand and implement the standards and best practices that are communicated by the Manager, Program Delivery, with a desire to see the continued growth of Canlan Sports camps and programs. * Program Delivery, Leadership, and Customer Service * Scheduling Availabilities and Technology * Organizational Best Practices and Safety Key Relationships This individual will build strategic relationships with others to advance the success of Canlan Sports organization as a whole. * Part-Time Instructors * Manager, Program Delivery * Sports Complex General Manager * Additional sports-complex based staff * Product Manager, Camps and Instructional Programs * Additional Camp and Instructional Program Managers Qualifications and Education * Possess or be willing and able to attain relevant NCCP certification, Respect in Sport (Three Months from Hire Date), Applicable Hockey Canada safety programs, or additional coaching and development certifications. * Graduation from post-secondary institution in child development, teaching, kinesiology, exercise science, sport management, or an equivalent industry experience not required, but recommended. * Knowledge of the Canadian Sport for Life Long-Term Athlete Development Model (LTAD) * Basic first aid training is required or must be willing to be obtained upon successful hire. * Completion of a vulnerable sector check Abilities, Attributes and Experience * A minimum of three (3) years of work experience in an on-ice instructional or coaching capacity * Ability to facilitate instructional programming for all age groups and skill levels, including pre-school, youth, and adult participants. Demonstrates a strong understanding of skating and hockey fundamentals, and the ability to implement established drill and lesson plans. * Ability to manage multiple tasks, work well under pressure, and always prioritize the customer experience. * Participation as a member of a youth sports organization, or any junior, college, or professional sports experience may be considered an asset. * Parent and/or player testimonials confirming instructor or coaching experience may be requested. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. #LI-Onsite