Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses. Next Steps is an integrated care program funded by San Diego County to address the physical health, mental health and substance use needs of clients along with their needs for food, clothing, shelter, transportation and other social services. Staff provides clients and family members who visit the San Diego County Psychiatric Hospital (SDCPH) and its Emergency Unit with onsite support and resource information that promotes successful recovery and reentry into the community. The team consists of trained Peer Support Specialists, Substance Use Disorder Counselors and Behavioral Health Clinicians, most of whom have lived experience with serious mental illness, substance use or a co-occurring disorder, or have a family with lived experience. Staff offer services that are culturally and linguistically appropriate. Primary Responsibilities/Function: The Data Manager's primary responsibility and function is to support Next Steps program data quality and reporting. Duties and Responsibilities: Data Manager Duties * Oversee the development of new databases and monitor database performance. * Develop data forms, ensuring required data is captured. * Interpret raw data and turn it into usable feedback and applications. * Work with Program Manager to analyze data and generate required reports for the COR (or more broadly, the County). * Guide program data tracking in alignment with program objectives and goals. * Cover Office Manager duties as needed. General Administrative Duties * Organize physical and electronic client charts for easy access. This includes filing all loose paperwork, organizing charts, and tracking all charts. * Track program participants for reporting. * Create client charts and enrollment packets as needed. * Expectation to be completed by the end of the day. * Successfully function as a team member and collaborate with co-workers. * Greet and receive program visitors and clients as needed. * Train other admin/staff as needed. Other duties as assigned. Accountability: Reports to Next Steps Director. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. * Prolonged periods sitting at a desk and working on a computer. * Prolonged periods of standing and walking. * Must be able to lift up to 15 pounds at times. Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications: * Must have a satisfactory driving record. * Able to communicate effectively, verbally and in writing. * Basic knowledge of computer software (Microsoft Office, Word, Excel), email, and web navigation. * Experience as an administrative assistant, preferably in a behavioral health program/agency. * Prior history of reliable and consistent attendance. * Able to communicate effectively both verbally and in writing. * Ability to problem-solve and work independently. * Strong customer service skills in person and on the phone. * Organized and attentive to detail. * Demonstrated ability to maintain confidentiality and treat client information with sensitivity. * Experience living with mental illness, substance use or co-occurring disorder; or a family member of a person with lived experience: preferred, but not required. * Demonstrated cultural competency. * Working technical knowledge of current network protocols, operating systems, and standards. * Ability to operate tools, components, and peripheral accessories. * Able to be flexible and work weekdays as well as a weekend day when needed. * Clear TB Test. * Added plus: bilingual and bicultural in Spanish, Arabic, Vietnamese, Tagalog or other Asian language. Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to HR@namisd.org.