Position Summary Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Customer Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state, and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector. Work you'll do In this role, you will perform UX analysis of the client's existing applications used to support their employee experience. By utilizing a human-centered design approach, they will conduct user research, surveys, and interviews, to identify UX Issues to inform a holistic employee experience digital strategy to drive a consistent and positive user experience across digital touchpoints. The objective is to improve usability, increase productivity, self-service and establish greater trust with the audiences that use these applications day-to-day. Requires polygraph level of security clearance and will require medium co-location (onsite work but not all the time). Qualifications Required: * Bachelor of Arts (B.A.) * 2+ years of design and research experience in a consulting or in-house environment, utilizing the ServiceNow platform * Experience with modern design tools like Sketch, Axure, Principle, Framer, and InVision * Experience conducting User Interviews, User Surveys, and Journey Mapping * Experience performing User Research (Quantitative/Qualitative) and Usability Testing * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Active TS/SCI with polygraph security clearance required for this role * Ability to be on site up to 50% of the time in Arlington, VA Preferred: * Experience producing and/or overseeing the production of Figma prototypes * Experience implementing Low Fidelity Concepts * Experience with Heuristic Evaluation as a usability inspection method * A strong portfolio that demonstrates your experience, storytelling, and design presentation skills * Proven ability to drive the design direction in terms of user interaction and design patterns * Prior experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html #DS&J #CJ1 #LI-AS8 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 192230