Tallahassee Community College
OPS Front Desk StaffPosted
1 week 5 days ago
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Job Description
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TITLE: OPS Front Desk Staff
LOCATION: TSC Main Campus
DIVISION/SECTION: Learning Commons
HIRING SALARY: $13.00 per hour
HOURS: Maximum 25 hours weekly, minimum 12 hours weekly. Must be able to work a combination of one of the fixed hours below:
* Mornings: MTWR 7:30am-11:30am; F 7:30am-12:30pm
* Afternoons: MTWR 11:30am-3:30pm; F 12:30pm-5pm
* Evenings: MTWR 3:30pm-7:30pm
CONTACT: Sam DeZerga (sam.dezerga@tsc.fl.edu)
Job Responsibilities:
* Adhere to all TSC and LC policies and practices for reception areas.
* Be a welcoming presence and provide excellent customer service to all who pass through the Learning Commons.
* Utilize the phone at any reception desk to answer, transfer, and make calls.
* Answer general Learning Commons e-mails.
* Direct students and others to appropriate in-house and on-campus resources.
* Assist students in becoming self-sufficient independent learners.
* Collaborate with team members.
* Monitor the Learning Commons queue and connect students with LC staff for assistance.
MUST BE ABLE TO ATTEND MANDATORY PRE-SERVICE TRAINING HELD THE WEDNESDAY PRIOR TO SEMESTER START.
MINIMUM TRAINING/EXPERIENCE: High school diploma or GED equivalent. Some customer service experience preferred.
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