TITLE: OPS Front Desk Staff LOCATION: TSC Main Campus DIVISION/SECTION: Learning Commons HIRING SALARY: $13.00 per hour HOURS: Maximum 25 hours weekly, minimum 12 hours weekly. Must be able to work a combination of one of the fixed hours below: * Mornings: MTWR 7:30am-11:30am; F 7:30am-12:30pm * Afternoons: MTWR 11:30am-3:30pm; F 12:30pm-5pm * Evenings: MTWR 3:30pm-7:30pm CONTACT: Sam DeZerga (sam.dezerga@tsc.fl.edu) Job Responsibilities: * Adhere to all TSC and LC policies and practices for reception areas. * Be a welcoming presence and provide excellent customer service to all who pass through the Learning Commons. * Utilize the phone at any reception desk to answer, transfer, and make calls. * Answer general Learning Commons e-mails. * Direct students and others to appropriate in-house and on-campus resources. * Assist students in becoming self-sufficient independent learners. * Collaborate with team members. * Monitor the Learning Commons queue and connect students with LC staff for assistance. MUST BE ABLE TO ATTEND MANDATORY PRE-SERVICE TRAINING HELD THE WEDNESDAY PRIOR TO SEMESTER START. MINIMUM TRAINING/EXPERIENCE: High school diploma or GED equivalent. Some customer service experience preferred.