Customer Service Technical Content Author * Skill Set : Customer Service Technical Content Author * Total Experience : 4.00 to 8.00 Years * No of Openings : 3 * Job Post Date : 25/06/2024 * Job Expiry Date : 28/08/2024 * Domain : IT * Location : SAN ANTONIO [United States] * Job Reference No : 1005589 Recommend to friend Job Summary About Us:At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. About the Role and Job:Solid understanding of US English, including grammar and spelling.Experienced Information Developer/Technical Writer with more than 4 years of experienceAt least 2 years of writing/editing, technical illustration experience or automotive/truck support experienceHands-on experience with developing customer service documentationAdhere to the Navistar style guidelines, and standards of accuracyWriting documents, validation of content, and editing work for publicationIndependently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service contentRoutinely interpret various source information which may include procedural mark-ups, engineering drawings, parts lists, draft assembly, and maintenance instructionsAdapt to production and environmental changes, and editorial processesAbility to multitask, prioritize tasks, and interface with many personalitiesDevelop draft illustration to support procedural/descriptive text using model file or existing artworkFamiliarity with the automotive or trucking industryKnowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industryExperience with service tools and its specifications used for vehicle servicingGood understanding of Agile environment & alignment to Agile writing principlesExcellent verbal and written communication skillsTo work with cross-functional TeamsKnowledge of XML and DITA XML authoring using PTC Arbortext EditorWork to improve the content and appearance of customer documentation continuouslyAchieve expert product knowledge to produce quality materials and high-level technical solutions being developedExcellent analytical and problem-solving skillsExperience in providing automation solution for Arbortext as per customer's requirement Development of appropriate documentation to support technical publication manualsThe candidate must have bachelor's degree in engineeringAbility to communicate effectively across multiple levels of managementJD- Customer Service Technical Content AuthorLocation : Woodridge, IL (Day 1 Onsite )Solid understanding of US English, including grammar and spelling.Experienced Information Developer/Technical Writer with more than 4 years of experienceAt least 2 years of writing/editing, technical illustration experience or automotive/truck support experienceHands-on experience with developing customer service documentationAdhere to the Navistar style guidelines, and standards of accuracyWriting documents, validation of content, and editing work for publicationIndependently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service contentRoutinely interpret various source information which may include procedural mark-ups, engineering drawings, parts lists, draft assembly, and maintenance instructionsAdapt to production and environmental changes, and editorial processesAbility to multitask, prioritize tasks, and interface with many personalitiesDevelop draft illustration to support procedural/descriptive text using model file or existing artworkFamiliarity with the automotive or trucking industryKnowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industryExperience with service tools and its specifications used for vehicle servicingGood understanding of Agile environment & alignment to Agile writing principlesExcellent verbal and written communication skillsTo work with cross-functional TeamsKnowledge of XML and DITA XML authoring using PTC Arbortext EditorWork to improve the content and appearance of customer documentation continuouslyAchieve expert product knowledge to produce quality materials and high-level technical solutions being developedExcellent analytical and problem-solving skillsExperience in providing automation solution for Arbortext as per customer's requirement Development of appropriate documentation to support technical publication manualsThe candidate must have bachelor's degree in engineeringAbility to communicate effectively across multiple levels of management "Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."