Planned Parenthood Northern California (PPNorCal) is seeking a Director of Training. This role is full-time, 40 hours per week in our Concord Billie Long Resource Center and Northern California locations. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with up to 4% employer match after 12 months of service. SUMMARY The Director of the Training Department has oversight for the overall development, management, and supervision of Training staff and schedules. The Director of the Training Department provides administrative and operational leadership for the Training Department and is responsible for the direct supervision of the Training Manager(s) and Training Coordinator and provides supervision support for the Training Specialists and Training Mentors. The Director of the Training Department works in concert with the Lead Clinician of the Training Department who is responsible for clinical training. The Director of Training the Department is responsible for the internal systems and management of the Training Department while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, patient-centered services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Supervises delivery of all back-office training activities, including onboarding, training, and sign-off for all unlicensed clinic staff. * Develops and maintains sustainable, high-quality, and efficient training processes, including but not limited to, leading innovative back-office training pilot programs, defining goals, timelines and measures of success. * Maintains and updates the Reproductive Health Specialist (RHS) training and utilization guidelines with oversight by the Medical Director. * Works with the Training Department Manager(s) and other training team members to develop, maintain, and update: * RHS training materials * RN training materials * Back-office training skills sign-off forms * Job Aids * Supervises the tracking and progress of trainees and provides updates to Clinical Operations leadership and hiring managers on training progress. * Ensures high-quality training in all aspects of back-office responsibilities, including but not limited to: * Accessing and interpreting protocols and other associated medical resources * Laboratory services * Medication administration * Patient education * Medical record documentation * Billing and coding * Time management and productivity * Communications with patients and staff * Serves as the operational leader of the "Team Centered Patient Care" (TCPC) initiative and sustainability plan, which includes but is not limited to: * Leading TCPC Core Team Meetings in collaboration with the TCPC Lead Clinician * Tracking, monitoring, and creating relevant data reporting, including cycle time data * Regularly meeting with health center leadership to assess progress and collaborate on intervention plans * Continue to assess workflows for relevance and efficiency in collaboration with the TCPC Lead Clinician * Reporting out TCPC metrics to relevant stakeholders * Fosters a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintains positive employee relations including proactively addressing potential employee concerns/problems and appropriately responding. * Develops, motivates, coaches and trains department staff in building customer service-oriented center teams. * Leads, motivates, coaches and performs on-the-job training for all team members. Participates in a team approach to patient care, being cognizant of and responsive to the needs of patients and all team members. * Organizes the development, implementation, and evaluation of workforce plans that are aligned with business goals and growth opportunities. * Develops, implements, and maintains structures, policies, procedures, and guidelines (internal and external) to ensure successful operations. * Create and implement strategic plans for performance improvement in collaboration with the Senior Director of Operations. * Implements operational plans around data analytics to support operational service excellence in the Training Department. * Develops annual Training Department operational and capital budgets, allocating funds within budget limits to accomplish departmental objectives and goals. * Oversees Training Department staffing, including completing vacancy review form, job descriptions, recruitment, interviews and onboarding for Training Department vacant positions. Assists Training Manager(s) with the completion of vacancy reviews, job descriptions, recruitment, interviews and onboarding for Training Specialist and Training Mentor vacant positions. * Evaluates and approves/denies earned time off requests for Training Department staff for whom Training Department is their home site and coordinates with supervisors for training staff for whom another department is their home site. * Ensures Training Department staff have received and completed required annual trainings. * Ensures in-service trainings conducted for Training Department staff members as needed. * Documents performance concerns and actions when necessary. If applicable, in collaboration with health center leadership to alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior. * Ensures effective and ongoing, on-the-job training of team members; evaluate and record individual and team performance; provide coaching and make appropriate developmental recommendations. Provide timely feedback and conduct annual performance evaluations for direct reports. * Attends and participates in the following standing meetings: Center Director and Lead Clinician Meeting, Center Management Meeting, and Management Team Meeting. Attends and participates in other affiliate meetings (e.g., Clinician/RN Meeting) as needed. * Ensures compliance with all PPFA training Elements of Performance, including complete training record documentation for all employees and Standard Operating Procedures (SOPs) that accurately reflect the training process. Oversee Training Department PPFA Accreditation preparation activities. * Supports and elevates PPNorCal's commitment to diversity, equity, and inclusion both within the Training Department and also in the development and execution of clinical and back-office training. * Actively participates in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment. SUPERVISORY RESPONSIBILITIES Training Manager(s), Training Coordinator, administrative position(s) supporting training and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to: * Recruiting, interviewing, hiring and training employees * Planning, assigning and directing work * Appraising performance annually * Rewarding and disciplining employees * Addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * Bachelor's degree. * Minimum of five years of experience in healthcare operations and process improvement. * Demonstrated experience managing, training, and developing high-performing teams. * Demonstrated experience working with multiple stakeholders to identify data-driven solutions to business problems. Preferred Qualifications * Proficiency in Epic electronic health record * Master's degree in a healthcare-related field * Certified Medical Assistant certification preferred * Health care operations improvement, physician practice management, and health system complex information technology. * Experience with customer service and direct patient interaction within an outpatient healthcare setting. * Excellent written and oral communication skills, including experience in high-level business and practical technical discussions. LANGUAGE SKILLS Excellent analytical and organizational skills, written and oral communication skills, including presentations and negotiations. Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external partners. Ability to write reports, business correspondence, and procedure manuals. Ability to communicate effectively, make decisions, solve problems, and function as a team leader. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS To perform this job successfully, an individual should be proficient in Microsoft Outlook, Word, Excel, Publisher and PowerPoint software programs. Prior experience with Epic is desirable. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for healthcare operations and client treatment. CERTIFICATES, LICENSES, REGISTRATIONS * Must possess a valid California driver's license and a reliable, fully insured automobile OTHER SKILLS, ABILITIES, QUALIFICATIONS * Ability to work with multiple stakeholders to identify data-driven solutions to business problems. * Ability to translate technical findings into actionable recommendations through easy to digest reports and presentations. * Strong financial and business acumen with an understanding of a multi-faceted business operation. * Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment. * Be able to handle multiple projects and activities in a timely, organized manner. * Develops solutions to a diverse range of complex problems, which require creativity and innovation within broadly defined policies and practices. * Ability to effectively manage change. * Ability to assist in program analysis and proactively take initiative in response to identified needs * Excellent verbal, written and interpersonal communication skills. * Handle communication problems with other staff and managers directly, constructively, and with sensitivity. * Ability to maintain strict confidentiality. * Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy/respect to patients and staff. * Ability to proactively make decisions, solve problems and function as part of a team. * Handle stressful, sensitive and/or challenging situations appropriately * Maintain professional image through appropriate dress and manner. * Treat other staff and patients with courtesy and respect at all times, under all circumstances. * Accept, learn from and integrate feedback from knowledgeable persons * Willingness to promote Planned Parenthood services and goals to clients, friends, and others in the community. Pay Range: Planned Parenthood Northern California (PPNorCal) supports California's new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $106,100 - $129,400 annualized salary. Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.