Duties of Position: * Answer student questions through email using our Salesforce system * Use a script to complete high volume calling campaigns * Analyze reports and data entry * Answer phone calls from students as needed * Assist OSFA staff with projects * Use a script to complete calling campaigns * General office duties include copying, filing, document intake and scanning * Other duties as assigned Schedule Information: OSFA will work together with the student aide to determine a weekly schedule based on student's availability. Students cannot work during scheduled class time. Flexible schedule but must have availability to work during our regular open hours of Monday-Friday 8am-4:30pm. Maximum of 20 hours per week. Maximum hours per week: 20 Education Requirements: In order to apply for this position, you must be a current Harper College student, enrolled in at least six credits per semester (three credits for Summer), and be in good academic standing. Experience Requirements: * Detail oriented and organized * Able to meet deadlines * Fast learner * Reliable * Strong communication and phone skills * Microsoft Word and Excel skills a plus