How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations. The Software Support Engineer would be a part of the TRUMPF software group that focuses on Industry 4.0 software solutions for the next generation smart factory. The team is responsible to detail, implement and fully support TRUMPF supported CAD CAM MES programming software solutions for customers. Around 30% Travel to customer site in USA, Mexico, and Canada Software Support Engineer Responsibilities * Support customers in Metamation and TRUMPF FLUX sheet metal programming software. * Implement & update software solutions at customer sites and provide customer training * Assess process value chain and adapt TRUMPF / Metamation software to customer needs. * Support customers with questions and troubleshooting over phone, web & email. * Provide software support for in house production at TRUMPF smart factory * Serve as key contact & manage customer projects * Travel for projects in USA, Canada and Mexico. Experience Experience with CAD/CAM programming software for machine tools. Experience in TRUMPF & Metamation software products. Thorough experience in Project Management. Excellent communication skills, as well as telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class. TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.