Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities This position is responsible for managing the service operations billing team, working with customers to meet billing expectation, initiating and implementing process improvements to simplify work flow, and supporting corporate for operations, accounting, AP, AR, payroll issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees service billing staffs to ensure customer billing is complete and meets all customer expectations. Conducts regular meetings to inform staff of applicable changes with system billing tools, customer requirements, and current processes. Communicates daily with direct reports, service managers and technicians to resolve Open Ticket issues and customer disputes. Works with service managers and regional directors on a regular basis to answer questions regarding margins, zero-bills, credits, customer requirement changes and transfers. Assists with billing of difficult customers, problem work orders and special billing circumstances as needed. Evaluates and monitors current process, while looking for ways to improve and simplify work flow. Makes adjustments as necessary to balance the workload among the team to meet customer expectations as well as department and company goals. Handles general requests and offers assistance to those in corporate accounting, collections and HR as needed. This includes monthly + box reconciliations, managing and/or processing credits and credit/re-bills, clarification of re-allocated costs from service to SG&A GL accounts, and supplying service work order data. Coaches and disciplines staff when problems arise. Resolves conflict when necessary. Maintain confidentiality regarding employees and sensitive information. Perform other duties as assigned. Qualifications ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Excellent organization and communication skills. Ability to multi-task effectively and detail-oriented. Ability to interact with all levels of management in various departments. Solid knowledge of general accounting principal, billing, payroll, and payable procedures in order to provide accurate instructions to others in accordance with the established practices. Previous supervisory/management experience. Ability to organize and prioritize your own work schedule and the work schedules of others on short-term basis. Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, clearly, and quickly. Some travel to other branch locations. COMPUTER SOFTWARE KNOWLEDGE: Solid working knowledge of use of the Microsoft suite of applications (Word, Excel, etc.). Knowledge of use of Dynamics preferred. EDUCATION, EXPERIENCE AND/OR LICENSES: High school diploma or equivalent. Bachelor's degree preferred. 5+ years of billing or accounting experience. Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.