Must Have Technical/Functional Skills: * Respond to user queries via email, or in-person. * Provide troubleshooting for hardware and software issues. * Assist with password resets and account unlocks. * Install, configure, and maintain desktop and laptop computers. * Imaging / Reimaging of laptops * Placing requests for laptop/desktop/accessories and shipping them. * Provide support for standard office applications and tools. * Install software applications approved by Security team. * Document issues and solutions in the ticketing system. * Escalate complex issues to L2/L3 support when necessary. * Maintain inventory of IT equipment and software licenses. * Assist in the onboarding process by setting up new user accounts and workstations. * Provide training and guidance to users on basic IT processes and tools. * Handle escalated issues from Service Desk. * Perform advanced troubleshooting and diagnostics of hardware and software tools * Support network connectivity issues including VPN and wireless connectivity. * Assist with the deployment and configuration of software and hardware. * Maintain and support equipment for meetings and conferences. * Collaborate with other IT teams for system upgrades and project implementations. * Ensure compliance with company policies and procedures. * Experience Required: * Proven experience in a desktop support role (L1 and/or L2). * Strong knowledge of Windows and Mac operating systems. * Experience with Microsoft Office Suite and other common business applications. * Familiarity with Active Directory, remote desktop tools, and VPN solutions. * Basic understanding of networking principles (TCP/IP, DNS, DHCP). * Excellent problem-solving skills and attention to detail. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Experience with ticketing systems and IT service management (ITSM) tools. * Ability to handle multiple tasks and prioritize effectively. * Must be able to lift and move computer equipment and accessories from one location to another. * Must be able to work in a fast-paced environment and manage multiple tasks simultaneously. Salary Range: $50000 - $60000