Technical/Functional Skills * Providing day-to-day technical support to employees for a range of hardware and software related systems. * End to end depot support to all IT client devices, operating systems and applications. Inventory mgmt., setup & configure, repair, OS & app installation, troubleshooting, shipment, return shipment processing by following company standard operating procedures * Provides effective and timely resolution of users' problems, queries, or complaints. * Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Provide data backup support * Break/Fix Services and Warranty Repair: Support for all major OEM devices (including Lenovo, Apple, Dell, Toshiba, HP, Fujitsu), A+ certified technicians, same day repair capabilities, and global parts sourcing. * Usage of provided tools in an effective manner. * Strong customer-oriented attitude and interpersonal skills * Excellent written and verbal communication skills * Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems. * Excellent problem-solving and multi-tasking skills * Experience in IT documentation and inventory management * Experience in IT procurement process and vendor management * A self-starter, able to work independently and resourceful in exploring out of box solutions * Resolving network issues. * Speaking to customers to quickly get to the root of their problem. * Providing timely and accurate customer feedback. * Willing to be flexible and understandable on organization requirements. * Willingness to take proactive measures and excellent interpersonal skills, and be a great team player. * Understand the ongoing changes in process and technical updates and adhering to the same as per requirement from organization and customer. * Following up with clients to ensure the problem is resolved. * Managing multiple cases at one time. * Testing and evaluating new technologies. * Conducting electrical safety checks on equipment. * Certification in Microsoft, Linux, or Cisco is advantageous. * Prior experience in tech support, desktop support, or a similar role. * Proficiency in Windows/Linux/Mac OS. * Experience with remote desktop applications and help desk software. Exp erience Required * At least 4 years of relevant experience Roles & Responsibilities * Break/Fix Services and IT asset Repair * Device Management: configuration, global deployment, break fix, and end user support of digital health and mobile devices. * Asset Build and shipment (New & Upgrade) - Build PCs as per standards and process and process for handover (follow standard delivery methods) * Asset & Inventory Management - End to end inventory management of all end client equipment. * Asset Return Processing - Follow standard procedure to process the return of all equipment. * Mac book Support - Follow standard procedure to manage and support Mac books. * Adhere to SLA and Metrics that are required to meet. Understand and work according with contractually agreed scopes along with ongoing changes (process & Technical) in operational support * Knowledge Base and SOP document creation and update on regular basis as and when asked. * Follow standard ITIL process by aligning with customer requirements and organization standards.