Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #61 on Engineering News-Record's list of the Top 500 Design Firms. Position summary: Role is to manage and maintain the accounts receivable balance for all JMT companies by reviewing outstanding balances monthly and maintaining detailed notes and next steps to work toward ultimate collection of outstanding balance. In performing this role, the Collection Manager will work with Project Accountants, Project Managers and the Legal Department when necessary. The Collection Manager will also oversee the Collection Specialist role and coordinate collection efforts with any other staff involved in the collections process. Essential Functions and Responsibilities * Manage the collection process for all JMT companies * Monitor the firm's accounts receivable and identify overdue accounts. * Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. * Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. * Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer within the accounting system. * Resolve customer issues and complaints concerning billing. * Submit regular reports on the status of unpaid accounts and any repayment progress. * Lead and manage team members by providing leadership and continuous performance management (setting expectations, goals, feedback, 1:1 meeting, coaching) that supports the growth and development of team. Nonessential Functions and Responsibilities * Perform other related duties as assigned Required Experience * High school diploma Preferred Experience * Related experience * AA Degree with Business Administration or Management Working Conditions Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment. JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.