SIGN-ON BONUS OF $8,000 AVAILABLE TO ELIGIBLE EXTERNAL HIRES! CORE LAB MANAGER (ASSISTANT MANAGER) - REGIONAL REFERENCE LABORATORY (MLS or MT REQ'D) EXCITING OPPORTUNITY - UPCOMING CONVERSION W/UPDATING OF OUR CURRENT AUTOMATION EQUIPMENT! GREAT AND HIGHLY COMPETENT TEAM! M-F DAY SHIFT (Weekends, if needed.) Job Summary: Under the direction of the Medical Center Manager or Ancillary Services Manager, supervises the daily operations within a designated area of all assigned direct or matrix ancillary services teams within the medical center. The Ancillary Services Supervisor works closely with the Ancillary Services manager and the medical center management team to assure the delivery of care and service in a way that meets or exceeds standards while providing an excellent patient experience across all assigned ancillary service areas. Essential Responsibilities: * Operational Excellence: Assists the Ancillary Services manager or medical center manager with the day-to-day operations of ancillary services by supervising assigned direct or matrix staff within the medical center. Monitors daily work flow, assigns tasks, prioritizes and directs activities of ancillary direct or matrix staff. Assists with workflow adjustments, new programs and system enhancements. Assures all staff are adequately informed of all program changes and their purpose. * Staff Engagement & Development: In conjunction with the Ancillary Services Manager, hires, selects, orients, trains, manages performance, and terminates staff as needed. Supports all team members in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff. * Patient Experience: Coordinates the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs), as they occur within assigned area. * Financial Stewardship: Manages within resources allocated. Assists with monitoring of targeted financial performance. When appropriate, makes recommendations to improve service delivery, access and quality. * Compliance and Emergency Preparedness: Helps ensure compliance with local, state, federal, and other regulatory agencies standards. Implements & maintains compliance with policies, procedures, goals and objectives in accordance with departmental, facility and organizational guidelines.