THE JOB: It is the primary purpose of the Usher at New York New York to greet and engage with guests before, during and after the show, direct guests to their seating location and monitor each seating section to ensure our guests have an excellent experience. All duties are to be performed in accordance with property and MGM Resorts International policies, practices and procedures. THE STARTING PAY: $20.0247 per hour THE DAY-TO-DAY: * Greet guests and interact with guests, displaying SHOW Service at all times. * Provide excellent customer service. * Create a WOW experience for the guests. * Work under guidance and follow Supervisor's direction and needs. * Show guests to seats and attend to their needs. * Adhere to the policies, practices and procedures of the property and department. * Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show. * Handle guest complaints. * Be knowledgeable of showroom layout and show times. * Monitor door and guest entry and exit. * Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket * Perform all duties as deemed necessary for the success of the department. THE RIGHT CANDIDATE WILL HAVE: * 1+ Years of Prior Relevant Experience a customer service role. * High School Diploma, GED or equivalent. WHAT WILL MAKE YOU STAND OUT: * Previous theatre or box office experience. * Previous experience with two way radio. * Previous experience working in a similar resort setting. THE PERKS & BENEFITS: * Wellness incentive programs to help you stay healthy physically and mentally * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more * Free meals in our employee dining room * Free parking on and off shift * Health & Income Protection benefits (for eligible employees) * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today!