Property Title: Guest Service Supervsior Property: Hilton Garden Inn San Antonio Downtown Riverwalk Job Description: As a Hotel Guest Service Supervisor, you will oversee the front desk operations, ensuring smooth and efficient service delivery. You will be responsible for managing and motivating the guest service team, handling guest inquiries and complaints, and maintaining a high standard of hospitality. Your role will be crucial in creating a positive first impression and ensuring a memorable stay for our guests. Key Responsibilities: * Supervise daily front desk operations, including check-in/check-out procedures, reservations, and guest inquiries. * Lead and train guest service agents, ensuring they provide courteous and efficient service. * Handle guest complaints and resolve issues promptly and professionally. * Monitor and manage room availability, rates, and special requests. * Coordinate with other departments (housekeeping, maintenance, etc.) to meet guest needs. * Maintain accurate records and reports, including guest preferences and feedback. * Implement and uphold hotel policies, procedures, and standards. * Assist in scheduling and shift management to ensure adequate staffing. * Support the management team with administrative tasks and special projects as needed. Qualifications Qualifications: * A high school diploma or equivalent, as well as a degree in hospitality management or a related field, is preferred. * Minimum of 2 years of experience in a front desk or guest service role in the hospitality industry. * Strong leadership and team management skills. * Excellent communication and interpersonal abilities. * Strong interpersonal and communication skills, both written and verbal. * Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. * Must work well in stressful, high-pressure situations and maintain composure and objectivity. * Must possess creativity, enthusiasm, and flexibility. * Detail-oriented with excellent organizational skills. * Ability to work independently as well as part of a team. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with hotel management software (Hilton PEP ) preferred. * Customer-focused with a friendly and professional demeanor. * Availability to work flexible hours, including weekends and holidays. Benefits: * Competitive compensation package commensurate with experience. * Opportunities for career growth and advancement within the organization. * 401k after 90 days, company match to 4% * Medical/ Dental/Vision Insurance- eligible after 30 days * Awesome Vacation and Paid Time-Off Policies * Hilton Hotel Discounts Worldwide * Pyramid Global Hospitality Discounts * Ongoing training and development opportunities.