Job Description (Posting). Service Line Manager - SDM (1.) To define skill capability building strategies and implement the same (2.) To identify attrition points and implement strategies for retention (3.) To manage technical interview panels and allocate technical specialists for projects (4.) To work with transition managers and SDMs for successful transition of projects (5.) To identify gaps in the existing customer environment for the specific tracks and strategies for new propositions development (6.) To analyse industry best practices and implement in customer OMCs and to identify upcoming technologies so as to ensure readiness to support (7.) To effectively manage team and conduct monthly reviews (8.) To review solutions for implementing automationorlean initiatives for repeated tasks