As a UX Designer for the US market, you’ll play a critical role in shaping the future of proptech. This is a unique opportunity to step into an industry that’s in an early-stage tech phase where you’ll have a huge impact. We consider customer experience a clear and critical differentiator closely connected to our strategic ambition to transform the global property management industry. You are comfortable driving UX design for our US platforms and contributing to customer insights and the broader customer experience agenda.

You’ll join a small global UX design team led by the Head of CX & UX in Sweden and be a key contributor in the US Product team.

KWPM Culture

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your role will include the following key tasks:

• Research and identify user & customer problems and derive best-in-class solutions based on data and qualitative insights.
• Manage complex stakeholder interactions, working closely with product, engineering, and business operations teams to propose the best solutions.
• Lead the end-to-end execution of product design within agile product development teams. This includes collecting insights, framing the problem, prototyping, concept testing, and gathering customer feedback for continuous improvement. You’ll apply visual design, UI- and UX-design skills.
• Lead design for customer-facing sites and digital tools, as well as supporting internal teams in delivering great services.
• Partner with business stakeholders to define user experience strategies that achieve business goals and objectives.
• Assess and optimize the performance of new and existing products and services by leading usability testing and interpreting the data.
• Create user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users.
• Connect everything we design to customers’ needs AND business goals and relentlessly communicating the connection between them to the organization.
• Measure and assess customer satisfaction using quantitative and qualitative feedback mechanisms.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company.

Required Education and Experience

• Experience leading UX design from insight through implementation and evaluation of both customer-facing and internal employee digital experiences.
• Experience leading design for web, desktop applications, and native mobile experiences.
• Proven track record of delivering market leading design solutions with strategic impact.
• Experience working with CX/service design – focusing on the full customer journey including research/data gathering – taking both physical and digital interactions into the design process.
• 5+ years of professional experience with a minimum of 5 years' experience of working with design.
• Bachelor’s degree in Design, Human Factors Engineering, Interaction Design, Graphic Design, or related field; or commensurate experience.
• Experience using data and qualitative insights to identify trends and assess customer satisfaction.
• A big plus is experience with the application of cutting-edge technologies such as AI to drive better customer experiences.
• Bonus points if you have experience in the real estate or homeowners' association industry.
• Bonus points if you have experience with PropTech or FinTech.
• Fluent in English.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.