Job Posting: JR100567 Auxiliary Events Coordinator (Open) Department: UBalt Parking Services, PM Position Type: Regular Open Date: 10-28-2024 Close Date: $58,700 - $68,000 Job Description: Serving the Auxiliary Enterprises department within the Administration and Finance division, this position provides overall management for event services within the scope of Auxiliary's events role, including coordinating event set ups, billing for events, and providing customer support. The event coordinator collaborates with stakeholders across campus to better understand their event needs and help them prepare for their event. May provide management assistance in other Auxiliary areas as needed to support the department, such as filling in to help with mail and package distribution. Responsibilities: Event Coordination Manage all aspects of the day-to-campus events program within the scope of Auxiliary's events role, including assistance with event scheduling, assistance with event planning which may include walk throughs, scheduling event setups and furniture resets. Designs and implements procedures related to events, creating supporting materials to help stakeholders better understand new procedures. With approval from the Auxiliary Operations Manager, hires and supervises internal C1 and external movers to do event set ups and resets. May set up 3-4 tables and 10 chairs, but does not move an entire room of furniture and reset the room. Monitors supplies and recommends furniture purchases. Bills for external events, which are seldom. Customer Account Management Work with internal, external and departmental event planners to ensure each event is successful. Work closely with campus stakeholders to ensure ample campus support for each event. Continually seek feedback to improve coordination for future events. Serves as point person for special events such as commencement, Artscape, investitures, and special celebrations. Assess the needs of internal and external customers and manage the services required to address them, serving as the point person for any questions that arise. Event Management Software Support Serve as the departmental subject matter expert for EMS event management software application for Auxiliary use. Train departmental staff on basic use of EMS, such as scheduling events. Maintain up-to-date training materials for information pertinent to Auxiliary, for Auxiliary's reference. Other duties as assigned, such as performing inspections of Auxiliary managed facilities and placing work orders. May fill in with other departmental work such as sorting mail and distributing packages. Minimum Qualifications: * Education: Bachelor's degree Additional directly related event management experience may be substituted for the degree on a year-for-year basis. * Experience: One year of experience in managing a variety of events of varying sizes. Demonstrated experience in a high touch customer service environment. Preferred Qualifications: * Experience: Three or more years of experience managing a variety of events of varying sizes. Higher education experience a plus, and familiarity with EMS Event Management Software a plus. Required Knowledge, Skills and Abilities: * Effective operational management and analytical skills, and the ability to problem solve and make sound recommendations. * The ability to perform professionally, employing sound customer service strategies, exercising judgement, discretion, confidentiality, and to lead by example. * Experience managing in a high touch environment, and the ability to establish goals, structures and processes which align with the institution's long-term strategies, plans, and short-term priorities. * The ability to present effective written and verbal reports to leadership and constituents to support recommendations. * Ability to work alternate schedules primarily on weekdays, with some night and weekend work as needed to meet workload. We offer a competitive benefits package, including health, life, prescription, and dental plans, tuition remission benefits, paid leave (22 days of annual, 15 days of sick, 3 days of personal, and 14-15 holidays) and retirement plans with employer contributions. You can see more details on our benefits here. Additional Job Information: The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.