Objective: Under general supervision, the Program Manager II is the primary point of contact for external customers and is responsible for the execution of complex programs from sales transition handover through delivery of the final aircraft and closure of any open items. The Program Manager II is responsible for contribution margin of the production phase. Must keep the program in scope or to properly negotiate time and budget when the scope increases or to refuse the scope increase if it is not practical. Authorities: The position has the power and authority to represent the company while communicating and negotiating with external customers & OEM's. Duties & Responsibilities: A) Lead the multidisciplinary team (IPT) in charge of the project. Fully understand the project management methodology (management of costs, deadlines, quality, etc.) and implement it as part of a program activity. B) Responsible for implementing a product matching 100% to the one used for the cost base in the bid and to make him/her self-knowledgeable of all elements of the bid including the cost base. C) Draws up the contract compliance form, with information on how differences will be corrected. Is familiar with the tools used to demonstrate program compliance with the contract (test reports, SAP inventory extraction, etc.). Ensures that each member of the Program Team is familiar with all contractual terms and conditions applicable to his/her function and that they are consistently implemented. For a new contract, ensures that the processes needed for contract compliance are in place (billing, payment, etc.). D) Clarifies RFQ scope of work expected by the customer with sales team and/or customer. E) Coordinates with estimator on pricing package assumptions. F) Coordinates with engineering for drawing and technical proposal support. G) Follows up proposal submission with customer and/or salesperson. H) Kicks off new programs, establish expectations, and identify pacing items. I) Manages the project scope, budget, timeline and risks. J) Leads program status meetings and work bottlenecks. K) Is a communication facilitator between Safran teams and customer teams. Understands Safran's interests and ensures they are protected, while maintaining the right level of communication. Captures and documents the customer's perception of the program team's performance with respect to expectations. Establishes a system of reporting on customer perception, relays this information within Safran and ensures it is properly understood. Where the customer is dissatisfied, initiates actions to improve the performance of program functions. L) Organizes communication operations and meetings, sets up research groups or work groups, or task forces to solve problems in a particular area. Conveys information clearly and precisely in order to explain, make decisions or convince.