Staples is business to business. You're what binds us together. While you may know Staples as the world's leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! Store Location: 2788 San Tomas Expy, Santa Clara, CA 95051 Store Hours: 9:00am-5:00pm/Monday-Friday What you'll be doing: Retail Store Manager is responsible for the daily operations of the store. Plans and coordinates sales, merchandising, scheduling. Ensures excellent customer service is provided. Provides outstanding customer service and acts as an on-site ambassador for Staples Promotional Products. * Manage and motivates store associates to increase sales and ensure efficiency * Ensure standards for quality customer service * Manage stock levels, make key decisions about stock control, place replenishment orders * Monitor sales figures, forecast future sales, provide reporting and identify ways to increase sales * Provide training, coaching and development to sales associates * Respond to customer complaints/comments * Processing online order returns * Maintain a well-stocked and visually pleasing store, merchandise the store on a regular basis, setting up displays, coordinating off site events * Complete store scheduling and assigning tasks * Open and close the store, monitor cash flow, balances EOD POST systems to ensure case draw and transactions are accurate What you bring to the table: * Understanding Inventory and sales reporting * Product purchasing and sourcing * Experience with people management * Knowledge of retail store operations and inventory management * Ability to strategically merchandise product mix within a retail environment * Knowledge and ability to manage budgets What's needed - Basic Qualifications * Bachelor's degree * Advanced computer skills with Microsoft Office, Word & Excel and P.O.S. systems * A minimum of 2 years previous supervisory experience in a retail environment What's needed - Preferred Qualifications * Previous promotional products industry experience We Offer: * Inclusive culture with associate-led Business Resource Groups * Flexible PTO and Holiday Schedule (7 observed paid holidays) * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!