This position is responsible for monitoring computer application processes, performing specific tasks in relation to the support of the I.T. Helpdesk and escalating problems to ensure the availability and reliability of the organization's information systems. The incumbent also assists Helpdesk Support 1 answering calls from customers and performs other related duties as assigned. 1. Education: High school graduate or equivalent preferred. College level courses or outside classes in Information Technology preferred. 2. Experience: One year's experience in Computer Operations preferably in a hospital environment or two semesters of coursework as a Computer Science Major at an accredited college or university. 3. Skills: Must be able to demonstrate superior customer service. 4. Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. Able to communicate effectively both written and verbally with all organization employees and outside vendors while promoting superior customer service. Must present a professional image at all times. Compensation: Hourly Salary Range $26.87 - $29.68 (Offered hourly rate based on years of experience) Plus, Generous Shift Differentials