Position Details University of Colorado | Denver Official Title: Student Services Senior Professional Working Title: Senior Coordinator for Housing and Dining [3 vacancies] FTE: Full-time Salary Range: $51,226 - $56,000 Position #00779886- Requisition #35683 Join the University of Colorado Denver About the University of Colorado - Denver Job Description * Applications are accepted electronically ONLY at www.cu.edu/cu-careers * The Coordinator for Housing & Dining is a full-time professional responsible for overseeing the educational and developmental experiences of our residential communities housing 500 to 700 students. This role is integral in fostering a positive and engaging living environment that supports the academic, personal, and social growth of students. This position will collaborate with campus partners as well as internal and external stakeholders to ensure a holistic and supportive experience for students and guests. This role requires a proactive approach to student engagement, a strong understanding of student development, and the ability to respond to crises or emergency situations. The Coordinator for Housing & Dining will also help maintain a safe and inclusive living environment by ensuring policy enforcement and upholding the university and department's standards for conduct within the residential communities. The Coordinator for Housing & Dining will be assigned by Housing & Dining Leadership to one of the following Specialty Assignments: (1) Residential Management, (2) Outreach & Engagement, and (3) Operations & Special Projects. These specialty assignments can change during employment based upon departmental and/or leadership needs, but at any given time the coordinator will only be responsible for the duties in one specialty area. Responsibilities included in these Specialty Assignments may include: SPECIALTY ASSIGNMENTS Job Category Specialty Assignment - Residential Management Responsibilities * Provide leadership and coordination for the residential communities of Lynx Crossing and City Heights, striving to ensure an inclusive and supportive living environment for students * Supervise Assistant staff, ensuring they meet performance expectations and job responsibilities * Select, co-train, and co-supervise Resident Assistants (student staff), ensuring they meet performance expectations and job responsibilities * Serve as the primary conduct educator (also known as hearing officer), addressing policy violations, holding students accountable, and implementing educational sanctions as appropriate. * Monitor the well-being of residents by conducting wellness follow-ups, addressing concerns, and connecting students with appropriate campus resources * Advise and support staff and residents on an individual and group basis as necessary, and refer when appropriate to campus resources * Collaborate with other departments, such as Counseling Services, Campus Police, and Student Affairs, to support student success and well-being * Support administrative tasks such as room move request, room changes, incident documentation, and facility follow-ups to ensure the smooth operation of the residence hall * Facilitate conflict resolution between roommates or community members, encouraging respectful, effective, and developmental solutions * Support the management of administrative and staff management during transitionary periods during the academic year including but not limited to, Fall Term, Fall Break, Winter Break, Spring Term, Spring Break, and Summer Term * Co-manage and track the budget for community programs, ensuring responsible allocation of resources and adherence to departmental policies * Participate in other work efforts as requested to achieve departmental goals. * Adapt to new responsibilities or tasks based on evolving or unforeseen needs to meet organizational objectives Job Category       Specialty Assignment - Outreach & Engagement Responsibilities * Co-create, assess, and oversee a comprehensive residential curriculum that aligns with university and departmental' s educational mission and fosters student learning, growth, and development * Collaborate with internal and external partners, including but not limited to the Division of Student Affairs and Dining, to integrate educational content into the residential experience * Provide training and ongoing support to Housing & Dining staff on implementation of curriculum, lesson plans, learning outcomes, and facilitation techniques * Coordinate teams of staff to develop, plan, and execute residential curriculum at various levels within the residential communities, including but not limited to Signature Events, Welcome Week, Cultural Celebrations, Late Night Programming, and Weekend Programming * Assess that the curriculum is educational and inclusive and addresses the needs of diverse and multigenerational student populations * Create lesson plans, workshops, and bulletin board content that supports the curriculum * Collaborate with academic support services to connect residential learning with students' academic success * Collaborate with campus partners in Living Learning Communities (LLCs) to develop, implement, and manage the residential curriculum to align with both campus partner and departmental needs * Regularly assess and evaluate the effectiveness of the residential curriculum, using data to make edits for improvement * Hire, co-train, and supervise student staff, ensuring they meet performance expectations and job responsibilities * Co-manage and track the budget for community programs, ensuring responsible allocation of resources and adherence to departmental policies. * Adapt to new responsibilities or tasks based on evolving or unforeseen needs to meet organizational objectives Job Category       Specialty Assignment - Operations & Special Projects Responsibilities * Support the department's occupancy management operations by assisting with accurate reporting of occupied and unoccupied rooms, supporting move-in/out processes, assist with inventory control and room readiness * Generate comprehensive occupancy reports tailored to specific needs through software systems like StarRez and Salto * Coordinate and serve as a liaison for facility and custodial maintenance, repairs, and capital projects, ensuring building and inventory standards, safety, and cleanliness are met * Optimize Mail Center operations through evaluation, implementation, and administration of operational policies and procedures with the goal of improving resident experience * Assist students with housing concerns, billing, damage assessments, and appeals by conducting room condition inspections during move-in/out * Maintain accurate and up-to-date records of all keys to provide audit to Associate Director for key replacement and fee administration * Coordinate departmental room reservations process for internal and external stakeholders, including but not limited to A/V equipment, payments, resources, event logistic support, and communication * Conduct thorough common area building walks to ensure quality standards are met and maintained; and provide support on addressing necessary repairs * Maintain accurate asset and condition inventory and develop replacement and proposals and timelines on a 5- and 10-year cycle * Propose plans and timelines for special facility-related projects during breaks and university closures in coordination with building traffic and residential experience * Coordinate outreach and communication to vendors to solicit quotes and other pertinent information to fulfill special projects and maintenance needs * Adapt to new responsibilities or tasks based on evolving or unforeseen needs to meet organizational objectives Coordinator for Housing and Dining What you will do: Supervision and Staff Management * Provide direct supervision, training, and support to Residence Life Staff, including but not limited to Resident Assistants (RAs), Programming Assistants (PAs), and Summer Housing Assistants (SHAs) * Conduct regular one-one-one meetings and weekly staff meetings to ensure staff are meeting expectations and have the resources they need * Evaluate staff performance through ongoing feedback, and mid-year and end-of-year evaluations * Co-create and co-facilitate staff development opportunities through professional training, team building activities, workshops, and trainings * Address staff concerns, conflicts, or performance issues promptly, providing coaching and corrective action when necessary * Assist with interviewing, evaluating, and selecting Residence Life Staff * In the case of a staff vacancy, the Coordinators for Housing & Dining with may be asked to support the departmental needs of staff supervision. On-Call and Crisis Management * Serve as part of a rotating on-call schedule to respond to after-hours emergencies and critical incidents within the residential communities * Mange and respond to student crisis, including mental health emergencies, medical incidents, and behavioral concerns, following established procedures and protocols * Collaborate with internal and external campus partners (e.g., Auraria Campus Police Department, Emergency Personnel, Facilities) during situations to ensure proper handling of incidents * Serve as a support system for student staff on-call by answering, advising, and supporting on-site as needed * Document incidents thoroughly, including student behaviors, action taken, and follow-up needs in university & departmental reporting systems * Conduct wellness checks and follow-up meetings with students * Maintain knowledge of university policies, emergency protocols, and local resources to manage a wide variety of crisis situations effectively Conduct * Serve as a conduct educator (also known as hearing officer) for student conduct cases related to residence hall policy violations, including but not limited to noise complaints, alcohol use, and guest policy infractions * Review Incident Reports, gather relevant documentation, and communicate with involved parties to assess the details of each case * Meet with students alleged to have violated policy, ensuring a fair and educational conduct process * Uphold the university's code of conduct and residence life policies, applying consistent and equitable sanctions when appropriate * Document hearings, outcomes, and follow-up actions in the university's conduct management system (Maxient), maintaining accurate and confidential records * Assist in the development and revision of residential policies, ensuring they align with university standards and best practices in student conduct Diversity, Equity, Inclusion * Develop and implement programs and initiatives that promote diversity, equity, inclusion, and justice within residence halls and across campus * Support staff in integrating DEIJ principles into their daily work, including program development and community building efforts * Monitor and respond to issues of bias, discrimination, and harassment, ensuring appropriate reporting and follow-up procedures are followed * Collaborate with university DEIJ offices and external organizations to stay informed on best practices and emerging trends * Promotes an environment in the residential communities that supports the academic mission of the university, the Division of Student Affairs, and the mission of Housing & Dining Services Qualifications you already possess (Minimum Qualifications) * A bachelor's degree in a related field from an accredited institution. * Two (2) years of professional experience working residence life, student/academic support, student conduct, event planning, or related experience. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis, but not for the specific years of experience Preferred Qualification to possess (Preferred Qualifications) * Master's Degree in a related field from an accredited institution. * Experience working in Housing/Residence Life in Higher Education. * Experience with Microsoft Office Suite, StarRez, Maxient, or Salto. * Experience supervising staff. Knowledge, Skills, and Abilities * Ability to communicate effectively, both in writing and orally. * Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. * Demonstrate a commitment to providing outstanding customer service skills. * Demonstrate an understanding of diversity, equity and inclusion with a commitment to developing equitable practices. Conditions of Employment * Occasional work during the evening and/or weekends may be required. * This position requires an onsite presence on campus 5 days a week. * Must reside in provided on-campus apartment Employment Sponsorship * Please be advised that this position is not eligible now or in the future for visa sponsorship. As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus Compensation and Benefits The salary range (or hiring range) for this position has been established at $51,226 - 56,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits: https://www.cu.edu/employee-services/benefits Total Compensation Calculator: http://www.cu.edu/node/153125 Application Deadline Applications will be accepted until the position is filled. Preference will be given to complete applications received by January 12, 2025. Those who do not apply by this date may or may not be considered. Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: * A cover letter which specifically addresses the job requirements and outlines qualifications * A current CV/resume * List of three references (we will notify you prior to contacting both on and off-list references) Background Check Policy The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment. Diversity and Equity The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu. The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment. Questions should be directed to George Guardado george.guardado@ucdenver.edu