General Description Must provide a well-rounded reception for clients when applying for assistance and/or seeking information. Worker is expected to maintain a daily appointment schedule on intervals of every thirty-minutes or on occasion 15 minutes that includes: greeting, assessment, bill and SAVE verifications, determination of eligibility and/or program qualification. Volume of work may increase at peak seasons; job restrictions will be placed during such times and will require the work schedule to accommodate for: increase in work load, plans and procedures for on-going changes and/or updates, and/or funding related issues and/or compliance measures, as needed. Worker will perform all duties necessary in delivering services to our public including answering the telephone, faxing and making copies, and maintaining a clean reception area. Employee will be observed and evaluated once a year for accuracy, completeness, and neatness. Examples of Work Performed Greets and assists applicants and visitors in a friendly, polite, and courteous manner Speaks in a clear and understandable manner and must write legibly in English or Spanish Adhere and implement Agency Steps and Procedures, Policies, and all Program Criteria developed, planned, and/or established by Executive Director and Program Specialist in order to properly assess client needs, income eligibility, and program qualifications Responsible for assessing all client eligibility for program assistance and must be carried out in the utmost professional manner Responsible for evaluating, plotting, and authorizing utility assistance for pre-determined eligible clients by quota Must complete work within a 30-minute appointment frame per-client daily (13+), or when directed a 15-minute appointment frame (accommodations are made for this schedule about 26+) Must be punctual to work, with all client appointments, in-house trainings, and/or all other when requiring attendance Must maintain a 10% margin of error or less in all daily case determinations Must comply with field rotations to satellite offices and/or information desk, as directed Must attend all in-house, instructional trainings and/or out of town trainings; mandatory Identify and respond to community needs and conduct outreach activities, when instructed Follow-up and report on outcomes of referrals that were made to agencies, when instructed Assist in the development of community resources to meet our client's anticipated demands, when instructed Relay all information to the general public as per instructions as set forth by the Executive Director and/or Program Specialist Will be responsible for maintaining a well organized filing system for his/her personal desk area and assist with the general office/clerical requirements Type forms, correspondence, and other material as generated for department purposes; proofreads all work for accuracy and neatness Prepare accurate electronic and written reports to be submitted weekly Responsible for maintaining a good attendance record and complying with personnel policies Maintains a clean client lobby and/or restroom, personal office area, and/or satellite offices for neatness, public safety, and sanitary purposes Perform any and/or all duties assigned by immediate supervisor and/or Executive Director Education and Experience Bachelors or Associates Degree from an accredited University or College in Social Work or a related field; direct work experience may be applicable One (1) year of work experience with related social service programs Must have strong mathematical skills and write legibly Must have excellent public relations skills Must enjoy working with people Must be able to understand and follow instructions Must be able to understand federal, state, and/or private funding criteria for service delivery Must be bilingual both orally and in writing Must have computer knowledge for electronic reporting Certificates, Licenses and Registration: Must have proof of a current valid Texas Driver's License Must have valid liability insurance while employed Final condition for employment will be Notary Public Certification Knowledge, Skills and Abilities Must have working knowledge of business English, Spelling, and Arithmetic; office practices and procedures; departmental rules and regulations Ability to understand and carry out oral and written instructions and to request clarification when needed Must demonstrate sound organizational skills Must be a self-starter, people oriented, and demonstrate a strong willingness to follow instructions Employee may be assigned to other duties, or work areas, in addition to those listed; duties may change according to the changing needs and public demand of the service area The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here 01 Do you have a Bachelor's or Associate's Degree from an accredited University or College in Social Work or a related field? * Yes * No 02 Do you have at least one (1) year of work experience with related social service programs? * Yes * No Required Question Agency Hidalgo County Address 505 S. McColl Rd., Suite A Edinburg, Texas, 78539 Phone 956-318-2660 Website https://www.hidalgocounty.us/