Description Nano Dimension (Nasdaq: NNDM) is a leading electronics provider that is disrupting, reshaping, and defining the future of how cognitive connected products are made. Scope & Responsibilities Nano Dimension is seeking a Customer Support Engineer to join our team. This role will work closely with the Customer Success teams to provide exceptional technical support for our customers in the USA and Canada. Responsibilities include troubleshooting hardware and software issues, offering customer support, and collaborating with the other support teams to enhance product functionality and user experience. The ideal candidate is a proactive, energetic, and collaborative professional who excels both independently and as part of a team. What You Will Do: * Preferably located in the Northeast but open to other locations. * Service new and existing Nano Dimension printer systems across North America. * Provide technical support for customers on-site, remotely, and via our hotline. * Perform installation, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems. * Offer on-site support for hardware and software products and remote support for troubleshooting and error analysis, working with both internal teams and external customers. * Demonstrate system capabilities, provide customer training, and analyze system operation. * Manage and maintain accurate administrative tasks, including inventory, trip planning, expenses, service reports, and other related activities. * Document all field activities in CRM, ERP, or company applications to ensure data accuracy. * Contribute to and maintain protocols, manuals, and the service knowledge base. * Collaborate with the engineering team to resolve unique cases and provide product feedback. * Maximize customer satisfaction and service relationships through post-service follow-ups. * Identify and escalate any customer issues that require action. * Represent Nano Dimension with the highest level of professionalism to enhance the customer experience. * Travel periodically to the international headquarters for training and product/service orientation. Contribution Requirements * US citizenship is highly desired * Bachelors degree in Engineering, Electronics, Robotics, Computer Science, or a related field. * Strong interpersonal skills with a focus on customer satisfaction. * Excellent problem-solving abilities and attention to detail. * Outstanding verbal and written communication skills. * At least 5 years of previous experience in technical customer support. * At least 3 years of relevant technical work experience in field service. * Knowledge of electronics manufacturing, robotics, PCB assembly, or at least 3 years of related experience is desired. * Ability to understand and interpret detailed documents, drawings, and specifications. * Proficiency with test equipment and hand tools. * Excellent customer service, problem-solving, decision-making, and analytical skills. * Capable of working under pressure and time constraints; adept at handling challenging and unexpected situations in the field. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). * Motivated, independent, and solution-oriented with strong organizational skills. * Willingness to travel nationally and internationally approximately 50%-70% of the time. Offer Contact