Job Description (Posting). Job Description: IT Service Delivery DirectorJob Summary: The IT Service Delivery Director is responsible for overseeing and managing the delivery of IT services to ensure they meet organizational needs and standards. This role involves leading a team of IT professionals, optimizing service delivery processes, and ensuring high levels of customer satisfaction.Responsibilities:1. Service Delivery Strategy: Develop and implement a strategic vision for IT service delivery in alignment with the organization's goals.2. Team Leadership: Lead and mentor a team of IT professionals, including managers, technicians, and support staff.3. Process Improvement: Continuously evaluate and improve service delivery processes to enhance efficiency and quality.4. Service Level Agreements (SLAs): Establish, monitor, and report on SLAs to ensure services are delivered within agreed-upon timeframes and quality standards.5. Budget Management: Manage the IT service delivery budget, including resource allocation and cost control.6. Vendor Management: Oversee relationships with third-party service providers and vendors to ensure they meet contractual obligations.7. Risk Management: Identify and mitigate risks related to service delivery, including security and compliance concerns.8. Performance Monitoring: Implement performance metrics and key performance indicators (KPIs) to assess and improve service delivery.9. Stakeholder Communication: Communicate with senior management and stakeholders regarding service delivery status, issues, and improvements.10. Technology Adoption: Stay current with emerging technologies and industry best practices to drive innovation and improvement in service delivery.Qualifications: Proven experience in IT service delivery management, with a track record of successful leadership. Strong understanding of ITIL (Information Technology Infrastructure Library) framework and best practices. Excellent communication and interpersonal skills. Exceptional problem-solving and decision-making abilities. Knowledge of project management methodologies. Familiarity with budget management and financial analysis. Ability to work collaboratively with cross-functional teams. IT certifications (e.g., ITIL, PMP) may be advantageous.This job description provides an overview of the typical roles and responsibilities expected of an IT Service Delivery Director. Specific duties may vary depending on the organization's size, industry, and unique needs. (1.) To ensure customer engagement or satisfaction and referenceability (2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation) (4.) To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotation