Salary/Position Classification * $13.00 Hourly, Non-Exempt (Eligible for overtime) * 10 hours per week * 100% Remote Work Availability: No * Hybrid Work Availability: No Purpose of Position This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position. Duties & Responsibilities * Answer phones and effectively answer questions for students and instructors in a timely manner * Provide aviation students with a high level of customer service * Assist supervisor with report generating and preparation * Assist with the preparation of flight training materials * Assist full-time staff as requested to ensure prompt services to the students * Schedule, dispatch and process flights * File flight training documents * Ensure that all documents are filed * Other duties as assigned by supervisor * Hours & Schedule: * Must be available between the hours of 8:00 am - 4:30 pm * Variable shifts with evening and weekend work * 3-4 hours per shift * Minimum of 3 hours per shift Learning Outcomes As a result of working in this position, the staff member will gain the following skills: * Technology * Communication * Leadership * Professionalism Minimum Requirements * 2 years of customer service experience * Must have strong experience with Microsoft Office products * Enrolled in a minimum of 1 credit for the employed academic semester * Successful completion of a Standard Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. To Apply For full consideration, applications must be received by the closing date and include the following materials: * Resume * Cover Letter * Available Work Schedule (include on cover letter or as a separate document) PLEASE NOTE: For a successful screening, be sure to review all of the position minimum requirements above, and outline how you meet those requirements in your application packet. Additional information may be attached if needed. Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week. Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include: resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.