Job Description Infosys is seeking an Onsite Desk Side Support Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Required Qualifications: * Candidate must be located within commuting distance of Orlando, FL, or be willing to relocate to the area. This position may require travel in the US * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education * At least 1 year of Information Technology experience * At least 1 year of experience with Microsoft desktop operating system and Windows application deployment, configuration, and management * Microsoft Client OS (Win7,8,10,11) * Active Directory & it's services, DHCP, DNS * Print and File share services * Hardware Break-fix * Smart Hand Support in Network & Server devices (Basic) * Patch Management * Lead the Regional IT Team for technical queries and additional support. * Windows Client Administration * Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. * Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. * Identify, log and resolve technical problems with software applications or network systems. * Identify potential changes and system improvements to present to technical teams for consideration and implementation. Preferred Qualifications: * Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. * Where required, administer, and resolve issues with associated end-user workstation network software products. * Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. * Basic Expertise in supporting networks devices and servers in business environment. * Ensure that work is carried out within agreed service levels and in accordance with project guidelines. * Explain and document technical issues in a clear way to technical teams, business stakeholders. * Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc. * Develop in- depth technical knowledge and domain expertise within End User Computing technologies. * Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills * Strong capabilities in Windows 10 support, migration & deployment. * If necessary, liaise with third-party support and PC equipment vendors. * Perform related duties consistent with the scope and intent of the position. * Hands on Experience End to End Desktop/Laptop life cycle management. * Experience and desire to work in a Global delivery environment. * Good Communication and Analytical skills. The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.