Initial Posting Date: 01/10/2025 Application Deadline: 01/20/2025 Agency: Department of Human Services Salary Range: $4,023 - $5,575 Position Type: Employee Position Title: Eligibility Worker (Human Services Specialist 3) - Vietnamese bilingual skills required Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Vietnamese/English bilingual required: To qualify for this position, you must be bilingual in Vietnamese and English. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay. Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us. Summary of Duties As an Eligibility Worker, you will: * Play a critical role in providing a safety net that supports better outcomes for Oregonians. * Provide resources that support individual and family stability. * Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs. Minimum Qualifications * Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. * An equivalent combination of education, training, and experience relative to the class concept. For this position, you must be bilingual in Vietnamese and English to qualify. Essential Attributes We are looking for candidates with: * Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. * Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. * Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity. * Experience completing tasks or projects timely in a fast-paced, high volume business setting. * Experience providing services with respect and compassion for community members who have historically been marginalized, underserved, in crisis, or disadvantaged. * Experience developing collaborative relationships with colleagues that foster trust, inclusivity, and respect. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Working Conditions * The work schedule is 8 a.m. - 5 p.m., Monday - Friday on-site and in-person each workday at the Tigard ODHS branch office. * Upon successful completion of trial service and all essential training, a hybrid work schedule may be requested for one or two days per week, depending on business needs at that time. * Contact with the public, including contact with Oregonians experiencing emotional and financial stress. * Serve a diverse range of customers with compassion and professionalism through a trauma informed lens. * May require sitting at a computer or telephone for prolonged periods of the workday. Background Checks and Requirements * If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. * The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits * ODHS Employee Resource Group communities that promote shared learning. * Cost of Living Adjustments. * Annual salary increases (until you reach the top of the listed salary range). * Amazing benefits package. * Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference: * Veterans' preference information. * How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information * This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). * This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. * The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number. * Email: ALISSA.WALKER@odhs.oregon.gov * Phone (call or text): 503-519-1807