SUMMARY: The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Also responsible for answering telephones and gathering third party payment information, recording charges, and collecting payments. QUALIFICATIONS: * High school diploma/GED * Bilingual English & Spanish (Required) * 1 year customer service (Required) * 6 months Customer Service in Medical Office (Preferred) ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for greeting patients and visitors, answering telephone calls in a courteous and professional manner, address questions and route calls accordingly. * Schedule clinic appointments at patient check out and by phone. * Always ensure patient confidentiality. * Observe patients in the waiting room and report any apparent illness or distress to clinical staff. * Responsible for maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Assist in maintaining a smooth patient flow throughout the clinic. * Ensures that patients are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Responsible for handling cash - patient payments. * Participates in Compliance, Risk and Safety, Quality Assurance and Performance Improvement Activities * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.