Position: Web Manager

Reports to: IT Manager

Section: Operations

Status: Exempt

Summary Description

The Web Manager ensures the functionality, security, and strategic direction of CLINIC’s website including the content management system and the constituent database. This role involves managing the Drupal CMS, overseeing CiviCRM, utilizing Microsoft Dynamics 365, collaborating with teams and vendors on content and features and leading major projects. This position ensures that each system is efficiently producing resources, data, and information as it corresponds to CLINIC’s mission, strategic plan, and priorities. This includes internal staff training for use of the above technology, project management and staff supervision.

The Web Manager supervises the Web Resource Coordinator, which works in collaboration with the Operations and Communications section staff for full website design and implementation. This position reports to the IT Manager on the Operations team.

Primary Responsibilities

Website Management & Development

• Manage and optimize the Drupal CMS, including module and theme updates, as well as security patches.

• Assess and evaluate potential modules that expand the functionality of Drupal, to see if they can be of use to the organization’s strategic plan.

• Troubleshoot and resolve site issues, optimizing performance and continually enhancing the user experience.

• Oversee website redesigns and feature development, ensuring project timelines and budgets are met.

• Ensure code integrity and deployment efficiency through effective management of GitHub and Platform.sh.

• Implement and maintain analytics to monitor user engagement and site performance.

• Develop and maintain thorough documentation for website configurations, updates and development workflows.

• Provide training and support to internal teams on website tools, content updates and CMS features.

Database & CRM Management

• Administer the CiviCRM database by ensuring data integrity, managing user access and generating reports, forms, and pages.

• Update system extensions and core functionalities to maintain peak performance and security.

• Troubleshoot and resolve data-related issues to uphold system accuracy and reliability.

• Collaborate with the IT team to facilitate a seamless CRM migration, ensuring data accuracy and full integration.

Collaboration & Team Support

• Supervise and mentor the Web Resource Coordinator, providing growth opportunities.

• Conduct performance appraisals and offer regular feedback and guidance.

• Collaborate with departments to gather content, implement new features and maintain brand consistency across platforms.

• Assist the Training team with integrating Moodle, Stripe and other tools.

• Maintain comprehensive documentation for all web-related processes and policies.

Vendor & Resource Management

• Create RFPs, evaluate vendor proposals and secure partnerships.

• Oversee vendor contracts and services, including hosting, development and support.

• Research and propose cost-effective solutions for website development and maintenance.

Qualifications

Education & Experience

• Bachelor’s degree in computer science, web development or a related field.

• Minimum of 5 years of experience in web development and content management, with strong expertise in Drupal, CiviCRM and knowledge of databases.

• Advanced degree or equivalent experience in relevant fields is a plus.

• Experience in nonprofit or related fields preferred.

Technical Skills

• Proficiency in HTML, CSS, JavaScript, and web development best practices.

• Working knowledge of Drush, Composer, Git, and versioning systems; familiarity with the Drupal/CiviCRM issue queue.

• Experience with CRM migrations and integration; comprehensive understanding of constituent relationship management software.

• Basic familiarity with website servers and command-line operations for Drupal maintenance.

• Knowledge of Moodle or similar learning management systems.

• Understanding of the Development/Staging/Production environments.

• Exposure to Microsoft Dynamics 365 is preferred.

Core Competencies

• Excellent communication, analytical and problem-solving skills.

• Ability to work independently and collaboratively, managing multiple projects and meeting deadlines in a fast-paced environment.

• Strong organizational skills, attention to detail and critical thinking.

• Strong writing skills with the ability to synthesize and analyze information effectively.

Organizational Fit

• Demonstrate knowledge of and support the organization’s mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards and the code of ethical behavior.

• Occasional travel may be required to attend CLINIC’s board of directors meetings, and other special events.

• Fulfill CLINIC’s expectations that all staff abide by the following Organization Behaviors.

o Serve with integrity

o Develop innovative solutions

o Promote learning – for themselves, for their colleagues and for our network

o Cultivate constructive relationships

o Model stewardship

o Maintain a positive attitude

o Exhibit leadership skills and initiative

o Communicate effectively

o Own your work

o Teamwork and cooperation with colleagues and vendors

o Resolves conflicts effectively and makes effective decisions

Development and Implementation

• Develop and configure the backend of Drupal to fall in line with current standards of the content management system. This includes, but not limited to, the following:

• Permissions and Roles

• User Accounts

• Content Types and Fields

• Taxonomy

• Administration Screens

• Theme and Front-end

• Modules and Plugins

• Queries and Technical Implementation

• Implement best practices for accessibility and usability through knowledge of HTML, CSS and other web standards

General Tasks

• Plan and create new pages or functionality per input from section leaders and staff

• Reconfigure and update pages where needed to ensure information is accurate

• Manage other content focused items such as webforms, etc.

• Oversee media items to verify they are being used in accordance with protocols. This includes, but is not limited to, the following:

• Recorded Webinars

• Blog Images

• Rotators and Landing Page Headers

• Downloadable Documents

Equal Employment Opportunity and Diversity Commitment

CLINIC considers all applicants for employment without regard to race, color, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, family responsibilities, religion, age, disability, service in the military, or any other characteristic protected under applicable federal, state, or local law. CLINIC also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. All interested individuals, regardless of background, are encouraged to apply.

Acknowledged by: ___________________________ Date ___________

Employee

Proposed by: _________________________________ Date ___________

Executive Director

The responsibilities listed above are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended to be a complete list of all responsibilities and duties required of staff members. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and non-essential job functions are subject to modification.