Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren't just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work! Position Overview: Mohawk Global is seeking a highly organized and results-driven Duty Drawback Advisor. The ideal candidate will be responsible for processing duty drawback claims, ensuring efficient service delivery and maintaining high levels of client satisfaction. Essential Duties & Responsibilities: * Receive paperwork from the duty drawback client * Verify all documents for duty drawback claim submission are received * Review all documentation from duty drawback client to ensure accuracy * Problem solve, ask questions of clients and U.S. Customs & Border Protection * Data entry into system * Assist in preparing duty drawback privilege applications on behalf of new duty drawback clients * Respond to US Customs duty drawback audits and request for information * Finalize files with billing charges, complete billing invoice and file completed folder away * Assist in mentoring new duty drawback employees * Support and contribute to sales efforts and business development activities. Desired Skills/Knowledge: * Advanced knowledge of U.S. Customs & Border Protection and other Government agency regulations * Advanced knowledge of duty drawback * Excellent communication skills required * Senior-level knowledge of the CBP Duty Drawback regulations * Must be self-motivated and able to prioritize * Strong organizational skills, ability to multi-task and must be very detail oriented * Must be able to resolve problems in all aspects of job * Open mind to accept changing work environment * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. * High level of attention to detail, with the ability to manage multiple tasks and priorities effectively * Strong problem-solving skills, with a proactive and solution-oriented approach to client issues Requirements: * Minimum of 5 years of experience in duty drawback * 7 years of experience with U.S. Customs and Border Protection * Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field preferred, but not required * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant customs software and systems Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act