NOTE TO INTERNAL APPLICANTS:  INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAY GRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED. Under supervision, the primary purpose of the position is to answer and direct all incoming phone calls to the Community Development Department. Other responsibilities are to assist citizens and contractors with general information regarding the application, review, and approval process for building permits, zoning permits, development applications, vehicle for hire, and contractor licensing. Employee functions at an entry-level and is responsible for permitting administrative/clerical duties and document/file scanning, as assigned. Performs other duties in support of departmental objectives. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. * Answers all incoming phone calls to the Department. Ascertains the needs of the customer and provides appropriate assistance and information, utilizing friendly and professional customer service skills. * Processes requests for a variety of applications in a timely and accurate manner. * Provides information about project status in Accela and OnBase or a similar Permitting system and other appropriate software, as required. * Performs both routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records maintenance, filing, and basic calculations. * Maintains open communication with various departments, management, utility and private companies, property appraisers, and the general public for the dissemination of information. * Performs duties as assigned/necessary which are related, or logical in assignment to the position. Education: High School Diploma or GED Experience: Six (6) months of responsible secretarial/customer service experience. Miscellaneous: Must possess and maintain a valid FL Driver's License * General knowledge of departmental "Standard Operating Procedures." * General knowledge of land use development. * Ability to understand and follow written and oral instructions. * Ability to perform routine administrative support functions, e.g., data entry, typing, and report processing. * Ability to learn all processes relevant to the approval of building construction permits, e.g., plans review, licensing, permitting, and inspections. * Ability to compose routine correspondence, summaries, and reports in a clear and concise manner. * Ability to read, update, and maintain various records and files. * Ability to perform routine mathematical computations and tabulations accurately and efficiently. * Skill in the principles and techniques of customer service skills; ability to act as a liaison. * Ability to access, operat,e and maintain various software applications. * Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines. * Ability to establish and maintain effective working relations with departmental personnel, Inspectors, and the general public. PHYSICAL DEMAND REQUIREMENTS: Physical Demand: Light * 20 pounds maximum lifting. * Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs. * If less lifting is involved, it will require significant walking/standing. * If mostly sitting is involved, it will require push/pull on arm or leg controls. * Expressing or exchanging ideas by spoken word or perceiving sound by ear. * Good eyesight for production or safety of self and others. * Physical agility is required in kneeling, bending, stooping, and reaching. * Required to have clear vision at distances of 20 inches or less.