Description MISSION Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors. VALUES HealthOne is guided by a cultural framework that embodies our values and drives our decisions. Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent and humble. We are continuously looking for ways to improve our PROCESS and how we get things done. HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals. JOB PURPOSE The IT Business Analyst will be a vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features. The IT Business Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. The incumbent also documents system requirements, defines scope and objectives, and assists in the creation of system specifications that drive system development and implementation. This position is a liaison between IT and users and have both business and technical expertise. Requirements ESSENTIAL JOB DUTIES * Understands business requirements and produces requirement specification documents * Creates application design documents * Understands and follows the company's software development life cycle process * Reports on common sources of technical issues or questions and makes recommendations to product team * Works closely with project team to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities * Ensures client issues are dealt with in an efficient manner, informing all parties of any outstanding issues or problems * Communicates client's goals and represents client's interests to the team * Continuously finds ways to improve monitoring, discover issues and deliver better value to the customer * Performs quality assurance * Defines reporting and alerting requirements * Owns and develops relationships with partners, working with them to optimize and enhance our solutions * Works closely with management to prioritize business and information needs * Locates and defines new process improvement opportunities * Maintains documentation in CRM tool * Regular and predictable attendance * Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice * Works to encourage and promote Company culture throughout the organization * Other duties as may be assigned QUALIFICATIONS * Bachelor's degree from an accredited college in related field or commensurate work experience * Previous experience in Business/Systems Analysis or Quality Assurance * Proven experience in eliciting requirements and testing * Ability to work under pressure and meet project deliver dates * Experience in analyzing data to draw business-related conclusions and in data visualization techniques and tools * Basic knowledge in writing SQL queries * Solid experience in generating process and screen design documentation * Strong written and verbal communication skills including technical writing skills * Strong knowledge of and experience with Microsoft Word and Excel PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day responsibilities. Must be able to drive a vehicle and daytime/overnight travel as required. BENEFITS 401K (4% Match, Immediate Vesting) Accident insurance Competitive salary Critical Illness Insurance Dental Insurance Employee Assistance Program Flexible Spending Account Health & Wellness Program Health Savings Account Life & AD&D Insurance Long Term Disability Medical Insurance Paid Time Off Pet Insurance Short Term Disability Vision Insurance PRE-EMPLOYMENT SCREENING Drug Screen and Background Check Required HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.