Reservations & Events Manager - University Center - 21518 (UWW INTERNAL ONLY) ATTENTION: The University Center at the University of Wisconsin-Whitewater seeks a Reservations & Events Manager (Customer Service Manager, DS015). This is an internal posting for current UW-Whitewater employees. Applicants who currently are not employed by UW-Whitewater in a qualifying category (USTE, University Staff, Academic Staff, Grad Assistant, Faculty, Limited) will not be considered. After review of internal applicants, the position may be opened for public application. JOB DETAILS: The Reservations & Events Manager oversees customer and guest services of the University Center (UC) Reservationists, Setup Crew and Botanists that support the daily operations of the UC, including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals and objectives. QUALIFICATIONS: Minimum Qualifications: * Bachelor's degree in Hospitality Management, Operations, Communications, Arts Management, Safety Studies, Audio Engineering, or related field. OR 4+ years of event or production management, maintenance, and operation experience Preferred Qualifications: * Experience in advising, and implementing purposeful safe events * Experience in a Higher Education work environment * Experience supervising student employees * Training/Teaching experience * Excellent communication skills sufficient to express ideas and agreements concisely and persuasively, both orally and in writing, to a variety of constituencies * Experience working with multicultural and first generation, various socio-economic status and underrepresented populations. * Experience with 25Live or other event management software applications * Familiarity with Universal Design compliance and best practices Knowledge, Skills, and Abilities: * Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds * Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills RESPONSIBILITIES: Job Responsibilities: * Manages non-academic scheduling for the University Center, UC Mall area, Esker & Drumlin dining hall complexes, academic rooms, lecture halls, and spaces campus wide. Requires prioritization of multiple requests as well as knowledge of campus policies, facilities, room set ups, audio-visual, and catering. * Serves as the primary informational source of reservations/event policies and guidelines for the campus and general public, and applies policies consistently. * Advises sponsors with special event planning and large-scale campus, campus recruitment events, opening activities, and community events. * Directs and audits customer/guest services that support daily operations and ensures customer service objectives are met: * Hire and supervise and evaluate UC Reservationists (6-8), Setup Crew (8-10), and Botany (1-2) student staff teams * Identifies, develops, and facilitates staff training (4) times per year * Train student staff and UC professional staff on workflow of the event management process including making reservations, creating event documentation and providing reports * Conduct weekly staff meetings and training for UC Reservationists, Setup Crew, and Botany teams * Assist with events sponsored by the UC, facilitation of fall, spring, and summer trainings, for student employees * Participate and facilitate ongoing professional development * Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure outstanding customer service * Assist with UC facility general quality control (spot check setups, signage, cleanliness, postings, and other items as needed) * Provides event advising with campus stakeholders * Assists with movable equipment inventory * Responsible for ongoing emergency training and communication with UC staff, as well as ensuring safe working and event conditions * Assist with event support when reservation volume indicates additional staffing or expertise is needed * Developes, schedules, implements, and evaluates operational procedures and work plans to align with strategic direction for the UC Building Operations units: * Be proficient and manages ongoing trainings for 25 Live room scheduling system and serve as emergency backup to the Operations & Events Manager as needed * Manages the campus-wide special event and series reservation processes and creates/updates all forms used for these processes and maintains thorough records * Collaborates with stakeholders to identify room reservation reporting needs. Prepares and generates reports for daily operations as requested by the Assistant Director of Operations * Duties include lifting room setup equipment, working at heights, and driving university vehicles * Participates as a member of the University Center Staff * Facilitate weekly building use, staff, and other meetings as assigned * Serve on committees and events as assigned, ie: UC Building Use, UC Staff, UC Programming, SOAR, Preview Days and Warhawk Welcome, etc. * Assists the University Center Assistant Director of Operations with implementation and monitoring related portions of related annual budgets in line with goals and objectives * Responsible for generating invoices and collecting revenue for room rentals and guest services * Creates and monitors the unit operating budget and approves expenditures for reservations * Completes other duties as assigned Supervision Received: General supervision is received from the Assistant Director of Operations of the James R. Connor University Center. Supervision Exercised: Direct Supervision is exercised over student staff of UC Reservationists, Setup Crew and Botanists. This description attempts to indicate the kinds and of responsibilities given this position and shall not be construed as defining all specific duties and responsibilities of this position. It is not intended to limit or modify the right of supervisors to assign, direct and control the work of their employees. Statements of employee duties are not intended to exclude other duties not mentioned that are of similar kind or level of responsibility. UNIVERSITY INFORMATION: UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,000 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW has approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s. UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place. Belonging and mattering are central to the university's culture, and UW-Whitewater strives to maintain an environment where individual and collective efforts are valued and celebrated. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans. ORGANIZATION INFORMATION: The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu). Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a). Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked. The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills. For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660. COMPENSATION AND BENEFITS: Well-qualified candidates can expect a starting annual salary commensurate with the candidate's education, related experience, and qualifications. UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure. CONDITIONS OF APPOINTMENT: University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization. TO ENSURE CONSIDERATION: Applications received by January 7th, 2025, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu For questions regarding this position, please contact: JoEllen Shelton 262-472-1511 sheltonj@UWW.edu TO APPLY: Only complete application packages will be considered. This includes online submission of the following documents: * Cover Letter * Resume * Name and contact information for three professional references This Job ID is 21518. Application Link: A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the link below. Apply Online FAQ's