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Position Details
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Req ID:
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req19065
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Position Title:
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Financial Aid Counselor
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Position Type:
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Staff Full-Time
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OSU Campus:
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OKLAHOMA CITY
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Department:
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Financial Aid
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Location Address:
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900 N. Portland Ave
Oklahoma City, Oklahoma, 73107
United States
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Hiring Supervisor and Contact Info:
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Elizabeth Lucas
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Hiring Range:
(Contingent upon available funding):
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17.92 - 18.64, Hourly
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Work Schedule:
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Monday – Friday, occasionally includes some evenings and weekends.
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Job Summary:
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Job Summary:
The Financial Aid Counselor position will share in the
review and processing of financial aid applications relative to federal, state,
private, and institutional assistance. This position is directly responsible
for receiving, evaluating, and verifying student data to award federal, state,
and institutional financial aid. Will determine student eligibility in
compliance with local, state, and federal regulations, policies, and
procedures. Responsible for counseling students and parents on matters
concerning financial aid eligibility, cost of attendance, providing necessary
information regarding student financial assistance programs, and using
professional judgment in considering individual student requests for special
consideration, satisfactory academic progress, dependency overrides, and debt
management issues. Essential Job Duties:
- Possess a working knowledge of federal regulations that govern financial aid administration
- Skilled in Federal aid verification policies and procedures
- Skilled at independently making sound, professional decisions, and judgments
- Demonstrated ability to develop and conduct student aid awareness activities
- Strong knowledge of financial aid systems and application processing
- Strong technical proficiency, with the ability to analyze and comprehend technical information and produce technical reports
- Demonstrated ability to efficiently manage a large volume of applications
- A high degree of accuracy, with strong attention to details
- Ability to handle multiple tasks and prioritize effectively
- A high degree of integrity; ability to work in a sensitive, highly confidential, and professional environment
- Able to perform job functions under moderate levels of stress, imposed by frequent deadlines, peak workloads, and public/student contact.
- Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
- Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
- Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
- Ability to work independently and collaborate within a team environment.
- Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
- Ability to make appropriate recommendations based on logical and justifiable reasoning.
- Ability to use analytical and critical thinking skills to interpret written policies and procedures.
- Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
- Demonstrated history of ethical and professional behavior.
The duties listed in this job description are
intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them
from the position if the work is similar, related, or a logical assignment to
the position.
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Special Instructions to Applicants
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Resume and Cover Letter required for full consideration
Official transcripts will be required upon hire.
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Education & Experience
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Position Qualifications:
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Minimum Qualifications: Education:
Bachelor’s Degree or equivalent experience Work Experience:
Three years of responsible
financial aid processing experience; however, consideration will be given if
the candidate possesses less than three years’ experience but is currently
functioning in a similar position. Knowledge, Skills, and Abilities: - Possess a working knowledge of federal regulations that govern financial aid administration
- Skilled in Federal aid verification policies and procedures
- Skilled at independently making sound, professional decisions,
and judgments
- Demonstrated ability to develop and conduct student aid
awareness activities
- Strong knowledge of financial aid systems and application
processing
- Strong technical proficiency, with the ability to analyze and
comprehend technical information and produce technical reports
- Demonstrated ability to efficiently manage a large volume of
applications
- A high degree of accuracy, with strong attention to details
- Ability to handle multiple tasks and prioritize effectively
- A high degree of integrity; ability to work in a sensitive,
highly confidential, and professional environment
- Able to perform job functions under moderate levels of stress,
imposed by frequent deadlines, peak workloads, and public/student contact.
- Strong
interpersonal skills and ability to communicate diplomatically, clearly,
and effectively, both verbally and in writing to exchange information,
give/receive instructions and respond to inquiries appropriately with all
students, faculty, staff and community partners.
- Demonstrated knowledge of office technologies including but not
limited to: office computers, fax machines, scanners, internet, Microsoft
Office (Word, Excel, Access, PowerPoint, Outlook).
- Accurate typing/data entry skills and demonstrated ability to
work with attention to detail.
- Ability to work independently and collaborate within a team
environment.
- Exhibit problem-solving skills beyond a set of instructions and
adapt to changes when necessary.
- Ability to make appropriate recommendations based on logical
and justifiable reasoning.
- Ability to use analytical and critical thinking skills to
interpret written policies and procedures.
- Passion for assisting customers and
representing the OSU-OKC and OSU brand with positivity and
professionalism.
- Demonstrated history of ethical and
professional behavior.
Preferred Qualifications: - Advance
computer literacy
- Proficiency
with Ellucian Banner software.
- Experience working with the financial aid process
- Strong
working knowledge with Department of Education Software
- Public speaking experience
Working Conditions: - Will work a flexible schedule, some evenings or weekends in
extended enrollment periods.
- Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Physical Requirements: - During peak enrollment and processing, one must handle a high volume of phone calls and student inquiries.
- Duties require extended periods of sitting, standing, talking, listening, and computer usage.
- Must be able to lift 25 pounds. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment and physical demands described here
are representative of those required by an employee to perform the essential
functions of this job with or without reasonable accommodations.
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Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
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