Newton Animal Hospital is hiring for a full-time Lead Client Service Representative to join our amazing team! Our Ideal Candidate: The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment. Job Duties: * Acts as a role model in demonstrating Newton values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment. * Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills. * Understands and consistently applies Newton policies and practices. * Oversee client flow to ensure clients and patients are seen and treated in a professional, timely, and competent manner. * Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues. * Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc. * Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written. * Must be proficient in hospital procedures, fees, and computer Information systems. * Participates in ensuring the hospital is maintained in an orderly and clean manner. Compensation: Negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more!