The Account Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Benefits for Staff & Management Essential Functions * Conducts quality improvement inspections within assigned areas of responsibility. * Ensures quality and satisfaction levels are meeting and/or exceeding expectations. * Assures the highest quality of customer satisfaction. * Assists with Training and Development * Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew. * Counsels crew members regarding tardiness, absenteeism, work performance etc., using proper documentation procedures. * Leads and participates in a team to ensure the successful completion of assigned tasks. * Responsible for the running and leadership of the shift in the absence of the Supervisor * When the Supervisor is present, the lead worker may be responsible for directing smaller work groups. * Assists the Supervisor and Shift Manager in the direction and supervision of field employees. * While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor. * Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. * Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. Responsibilities * Provides leadership and direction to team members. * Provides open communication between field employees and management. * Provides positive coaching to team members. * Assists with the training of housekeeping staff and schedules work assignments. * Assists with making daily and weekly work schedules. * Oversees and performs cleaning operations in assigned building. * Takes care of keys and access cards for the property * Reports damaged, broken and out of work features/items. * Makes sure premises are secured at all times. * Oversees and performs additional service requests (tag job) in assigned building. * Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work. * Coordinates scheduling of cleaning crew. * Oversees quality of jobs and confirms completion with Area Manager. * Provides training to all new hires assigned to the building. * Attends and participates in all meeting and training sessions involving assigned property and crew. * Completes time sheets, validates time sheet accuracy and delivers time sheets to office. * Checks supplies, equipment, and chemicals weekly. * Completes order forms completely and accurately. * Coordinates equipment usage and inventories. * Performs all tasks and duties required of your team. * Miscellaneous duties as assigned. Qualifications * Must be 18 years of age or older. * 5 Years Janitorial Experience * 5 Years Leadership Experience