Job Description

Job description

Passionate About Pets and People? Become a part of a veterinary practice that values compassion, professionalism, and client satisfaction. Join South Shore Animal Hospital as our Part-Time Customer Service Representative/Veterinary Assistant and elevate your career while loving what you do!

At South Shore Veterinary Hospital, we're more than just a hospital-we're a community dedicated to the health and happiness of pets and their families. Our team is passionate about providing top-notch veterinary care, and we go above and beyond to ensure every visit is a positive experience. With a warm and welcoming atmosphere, our hospital is a place where pets and their owners feel at home. Our positive culture is driven by engaged management who is committed to supporting and empowering our team members. We believe in continuous learning and professional growth, and we celebrate our successes together.

Position Summary: We are seeking a friendly, enthusiastic, and detail-oriented Customer Service Representative/Veterinary Assistant to join our team part-time. The ideal candidate will love customer and patient interaction, excel in problem-solving, and have some previous knowledge or experience in the veterinary field. This dual role involves both front-desk responsibilities and assisting our veterinary staff with patient care.

Key Responsibilities:

* Greet and assist clients in person, over the phone, and via email with a warm and professional demeanor. * Schedule appointments and manage the clinic's calendar efficiently. * Maintain accurate client records and handle data entry tasks with precision. * Provide clients with information about our services, policies, and procedures. * Handle billing, payments, and other financial transactions. * Address and resolve client inquiries and concerns promptly and effectively. * Coordinate communication between clients and veterinary staff. * Assist veterinarians and technicians with patient care, including handling animals, preparing examination rooms, and performing basic medical tasks as directed. * Ensure cleanliness and organization of the clinic and examination areas.

Qualifications:

* High school diploma or equivalent required. * Previous customer service experience and/or experience with companion animals, preferably in a veterinary or medical setting. * Strong interpersonal and communication skills. * Excellent problem-solving abilities and attention to detail. * Ability to work effectively in a team-oriented environment. * Proficiency in computer use and familiarity with veterinary management software is a plus.

What We Offer:

A supportive and collaborative work environment.

Opportunities for professional development and growth.

Employee discounts on veterinary services and products.

The base hourly range for this position is $17.00-$20.00/hour. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

* Benefits and EEO Statement: NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA/Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.