Position Description Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems. What you will do at Harris County Public Library: This position is responsible for developing programs for an adult audience. Provide customer service, reader's advisory, and basic reference service. Exemplify the high standards and expectations for the library system in its daily operations and services. Duties & Responsibilities: * Provide customer service, reader's advisory, and basic reference service within and beyond our walls * Promote library services to adults and the community * Collaborate with the branch team to develop, implement, and market programs in the library and community * Develop and maintain cooperative relationships with local/community organizations * Develop an engaging and attractive library collection * Attend staff meetings, activities, and/or professional conferences, and actively serve on committees * Other duties as assigned Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education & Experience: * Bachelor's degree from an accredited college or university * One (1) year of program experience (e.g., activities for all adults) * One (1) year of customer service experience OR * Associate degree in any field or 60 hours of secondary education credits from an accredited college or university * Three (3) years of program experience (e.g., activities for all adults) * One (1) year of customer service experience OR * High school diploma or G.E.D. equivalent * Five (5) years of program experience (e.g., activities for all adults) * One (1) year of customer service experience Additional Requirements: * Available and reliable transportation for work-related duties * Unofficial copies of transcripts are required along with the application Knowledge, Skills & Abilities: * Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) * Proficient with Social Media (Facebook, Twitter, Instagram, etc.) * Proficient with the Internet and Office 365 * Excellent communication skills (verbal and written) * Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment * Ability to work well with public and staff members * Ability to exercise initiative and act with discretion * Must use your personal mobile device for our Multifactor Authentication process NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Experience: * Experience working with adult groups (preferred) Language: * Bilingual (preferred) General Information Position Type and Typical Hours of Work: * Full-time | Regular * Typical shifts are Day, Evening, Nights, Weekends, etc. * May require attending meetings, council sessions, or after-hours events and off-site meetings. Salary: * 19.53 Per Hour * Paid Biweekly Work Environment and Physical Demands: * This job typically operates in a professional office environment with overhead lighting and long periods of screen time. * Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). * Daily use of software programs, including Microsoft Office Suite, Outlook, Word, Excel, and GPS. * At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes. * Driving: Available and reliable transportation for work-related duties. * Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. * Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds. Reporting Relationships: * Reports To Position: Assistant Branch Manager * Supervises Positions: None Work Location: * Baldwin Boettcher Branch Library - 22306 Aldine Westfield Road, Humble, TX 77338 Employment is contingent upon passing a background check. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan. The following list of benefits is offered only to employees in regular (full-time) positions: * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-term disability * Employee Assistance Program * Ten (10) days of vacation each year for the first five (5) years of service * Accrual rates increase based on years of service * Eleven (11) County-observed holidays and one (1) floating holiday * Professional development opportunities * Dependent Care Reimbursement Plan * Healthcare Reimbursement Account * 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees: * Retirement Pension (TCDRS) * Flexible schedule (varies by department) * Transportation Assistance (Metro RideSponsor Program) In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website: https://benefitsathctx.com/ 01 Which of the following best describes your highest level of education completed as it relates to this position? * High School or GED diploma * Associate Degree * Bachelor's Degree * Master's Degree or higher * None of the above 02 Have you completed 60 hours of secondary education credits from an accredited college or university? * Yes * No 03 Which of the following best describes your verifiable program experience (e.g., activities for all adults)? (To be considered, qualifying experience must be documented in your application's employment history) * Less than one (1) year * One (1) year or more but less than two (2) years * Two (2) years or more but less than three (3) years * Three (3) years or more but less than four (4) years * Four (4) years or more but less than five (5) years * Five (5) years or more * I do not have this experience 04 Please provide the dates of employment during which you obtained verifiable program experience (e.g., activities for all adults). Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, please type "N/A" in the space provided. 05 Which of the following best describes your verifiable customer service experience? (To be considered, qualifying experience must be documented in your application's employment history) * Less than one (1) year * One (1) year or more but less than two (2) years * Two (2) years or more but less than three (3) years * Three (3) years or more but less than four (4) years * Four (4) years or more but less than five (5) years * Five (5) years or more but less than six (6) years * Six (6) years or more * I do not have this experience 06 Please provide the dates of employment during which you obtained customer service experience. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, please type "N/A" in the space provided. 07 How would you rate your organization, written and oral communication skills? * High: Confident/Competent * Medium: Some areas of strength * Low: Limited skills * I do not possess this skill and/or experience 08 Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, inse * Advanced * Intermediate * Basic * Entry Level * Not proficient 09 Which of the following language(s) are you bilingual and fluent? Select all that apply: * English and Spanish * English and Vietnamese * English and Chinese * English and Arabic * English and Urdu * English and Tagalog * English and Other Language(s) * None of the Above 10 Do you have previous experience working with adult groups? * Yes * No Required Question Agency Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website https://www.governmentjobs.com/careers/harriscountytx