Bounteous x Accolite is looking for a seasoned Lead User Experience Designer with a passion for creative problem-solving and a proven ability to lead fast-paced and dynamic experience strategy and design engagements. Our ideal candidate is a naturally engaging storyteller who enjoys collaborating with cross-disciplinary teams to create meaningful experiences that users love and clients value. As a Lead User Experience designer, your desire to craft data-driven, human-centered solutions keeps you in the work, driving the experience strategy and quality standards from concept through execution. You will serve as a leader and mentor to colleagues working alongside you, helping them hone their craft while modeling behaviors that build trust and partnership with team members and clients. Role & Responsibilities * User Research and Analysis: * Determine and conduct appropriate user research methodology (e.g. IDIs, focus groups, etc.) to understand user needs, behaviors, and preferences. * Create personas, user journey maps, empathy maps, etc. * Critique, analyze, and synthesize research findings that inform and apply to the experience design approach and solution. * Experience Strategy & Design: * Facilitate discovery activities with limited oversight such as workshops, stakeholder interviews, heuristic reviews, audits, competitive reviews, etc. * Articulate a clear experience strategy grounded in discovery outputs, research, business, and audience needs * Lead and create supporting deliverables and documentation including user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes, etc. * Iterate on deliverables based on user feedback and/or usability testing * Content Strategy * Connect content strategy activities to demonstrable user, business, and brand value * Lead and create detailed content strategy deliverables with limited oversight, including governance models and workflows, content models, taxonomies, information architecture, relationship documents, content audits & inventories, and research findings. * Inclusive & Accessible Design: * Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products. * Create content, websites, and products that are usable by the range of human diversity, regardless of age, culture, ability, gender, or other backgrounds. * User Testing & Analysis: * Plan and conduct appropriate user testing methodologies (e.g. usability testing, card sorting, content testing, preference testing, etc.) to gather insights on the user experience * Analyze results to inform approach, enhancements, and improvements. * Continually identify opportunities for optimizing the user experience by conducting feedback, iteration, and testing cycles. * Communication & Collaboration: * Active listener and insightful communicator with colleagues at any level to achieve desired outcomes and build strong alliances and relationships * Work closely with cross-functional teams, including developers, product managers, and stakeholders to bring designs from concept through implementation * Communicate design intent, ideas, and concepts effectively to both technical and non-technical colleagues and clients. * Team Excellence & Growth: * Contribute to the establishment of experience design standards, deliverables, and methodologies within the organization * Mentor junior team members to create polished deliverables, improve presentation skills, and guide career growth * Keep abreast of industry trends, best practices, tools, and emerging technologies in experience design * Contribute to our culture and atmosphere, ever-improving quality of work, and growth into the next generation of user experience designers Preferred Qualifications * BS/BA or Advanced degree in Human-Computer Interaction, Library Science, Graphic Design, Information Systems, Computer Science, or equivalent work experience * 6+ years of experience as a UX professional; 2+ years at a digital-first agency or consultancy required * Strong background in human factors, information architecture, and user-centered design methodology * Experience conducting stakeholder interviews, facilitating workshops, and presenting work to clients * Experience with responsive and mobile design, design systems, and accessibility best practices * Ability to work in a fast-paced, dynamic environment while managing multiple priorities * Effective communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships * Proficiency in design and presentation software, specifically: Figma, Userlytics, Optimal Workshop, Adobe Creative Suite, and Microsoft Office Preferred Qualifications:Master's degree in Human-Computer Interaction, Library Science, or related fieldsBackground in taxonomy, Digital Asset Management IAExperience with service design and/or dialog design Knowledge of Agile/Scrum methodologies