Discover a more connected Associate Specialist, IT Support career At Dycom Industries, as an Associate Specialist, IT Support, you'll be given the opportunity to learn real world skills while completing your course in school. Dycom's 20/20 program combines your coursework with 20 hours of real-world experience and gives you the opportunity to develop your skills using state-of-the-art technology. By starting on Dycom's IT Support Desk, you will discover a variety of technical opportunities that can be a great first step towards launching your IT career. Connecting you to great benefits Weekly Paychecks Paid Time Off and Holidays Insurance (including medical, prescription drug, dental, vision,life and accidental death and dismemberment) 401(k) w/ Company Match What you'll do as an Associate Specialist, IT Support Support the company's internal and external clients on a vast array of technical products and/or services Provide support for Windows OS Troubleshoot and resolve basic technical issues related to software, hardware or network connectivity Maintain accurate and detailed records of customer interactions and issue resoulutions in ticketing systems What you'll need To be 18 years of age or older Authorization to work in the United States for this company Current college student enrolled in a minimum of 6 hours and actively attending classes in an AS or BS program Have completed minimum of 30 credit hours In current good academic standing (Overall 2.5 GPA or higher) Availability to work a minimum of 20 hours per week within their time in the program. It is strongly encouraged that within a 20 hour work week commitment, a student employee works one day of the week for at least 6 hours in order to maximize their training experience Availability to convert to a full time employee within 1 year of part-time employment Additional qualifications Effectively communicate with customers and convey confidence Demonstrate the ability to multitask, organize effectively and are willing to adapt to changing work environments Have strong analytical and problem-solving skills Why work with us Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. What you'll do as an Associate Specialist, IT Support Support the company's internal and external clients on a vast array of technical products and/or services Provide support for Windows OS Troubleshoot and resolve basic technical issues related to software, hardware or network connectivity Maintain accurate and detailed records of customer interactions and issue resoulutions in ticketing systems Connecting you to great benefits Weekly Paychecks Paid Time Off and Holidays Insurance (including medical, prescription drug, dental, vision,life and accidental death and dismemberment) 401(k) w/ Company Match