The purpose of the Federal Work-Study Program is to give a student an opportunity to develop skills, gain on-the-job experience for future employment, and give the student flexibility to work around class schedules. Minimum Qualifications * Must be a Bay College student in the work study program to be considered for this position. Eligibility for work-study is determined after you file the Free Application for Federal Student Aid (FAFSA). * Work-study requires that you are enrolled for a minimum of six credits that applies towards semester you are employed. * You must maintain Satisfactory Academic Progress. Preferred Qualifications Months Per Year Work Hours Average 10-15 hours per week, dependent upon your work study award. Supervision Exercised Supervision Received Works under the direction of the Helpdesk Coordinator and Coordinator of Campus User Technology. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; move around the Center; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Job Duties Job Duty * Answer Help Desk telephone and assist students and employees with technical issues. * Reset passwords * Assist users with setting up email on personal devices * Assist users with accessing the Bay College Wi-Fi Network * Provide support for classroom technology including video conferencing * Work within the Request Ticket system to solve user problems * Other duties as assigned by Helpdesk Coordinator and/or Coordinator of Campus User Technology * Assist in installation and troubleshooting of PC software and hardware across the campus * Assist in repair and setup of workstations * Assist in cabling of the network and troubleshooting the network * Assist Network admins with server maintenance tasks