About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: HR Representative Location: Belgrade, Serbia Key Areas of Responsibility: * Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions (using ServiceNow case management) * Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat, phone or in person * Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees, third parties and vendors * Works directly with employees, HR specialists and other teams to resolve a query * Position required to follow up with customers to ensure completion of task within specified best practices and KPIs. * Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary. * Escalates a query to appropriate Specialist or Subject matter expert in case needed * Create documents per employee's request * Prepares appropriate paperwork (employment contracts, annexes) and performs all administrative tasks required per labor law in an efficient and responsible manner * Keep the archive up to date and organized in accordance to local legal requirements * Suggests and works on process improvements and updates continuously * Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor. Responsibility for creation of documented knowledge relating to processes. Basic Qualifications and Requirements: * Bachelor's Degree (Psychology, Human Resource Management and related courses) * At least 2 years of related experience (HR Administration/ Back Office/ Shared Service - preferably in a large corporation/ 500+ employees and mass document preparation) * Advanced MS Office skills (Word, Outlook, Excel - including mailmerge and basic VBA/ formulas) * Fluency in Serbian and English language * Excellent communication skills (business writing and verbal) * Attention to detail and organisation * Previous experience in customer facing environment preferred * Experience of Workday and ServiceNow. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes "When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."