Job Description
Claims and Collections pursues monetary recoveries owed to the City of New York from former Cash Assistance recipients who have received 1-Shot deals for emergency shelter and/or utility arrears as stipulated in their agreement to repay.
Claims &Collection is recruiting for (4) four Fraud Investigator II to function as a Senior Fraud Investigator, who will:
- Send letters to clients that require their response.
- Annotate and update case information. Write comprehensive case notes, include a case disposition and update any monetary amounts received.
- Negotiate repayment agreement with clients on specific payback amounts by obtaining legally endorsed forms detailing terms of agreement. This includes the repayment amount and payback schedule securing restitution of funds for overpayments/money owed to the Agency.
- Refer cases to law department, appear in court to testify, answer inquiries from court officials, retrieve documents, recount and attest to case information pertinent to their investigation.
- Communicate via telephone to clients regarding the payment arrangement letters they received.
- Utilize the various databases EDW, WMS, DARB, MONY, LexisNexis, HRA One-Viewer to make an informed decision on how to proceed with a case.
- Interview clients to discuss their cases and obtain additional information (if necessary)
Qualifications
- A four-year high school diploma or its educational equivalent and three years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following:
a . performing investigations involving criminal and/or fraudulent activities; or
b. evaluating credit histories; or
c. searching for assets; and/or
d. researching, compiling and/or locating evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature involving public or private funds; or
- An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 12 semester credits from an accredited college or university in criminal justice, forensic auditing, forensic science, police science, criminology, criminal justice administration and planning, and/or law or a related field and one year of satisfactory, full-time experience as an investigator as described in "1" above; or
- A baccalaureate degree from an accredited college or university; or
- Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit can be substituted for experience on the basis of 10 semester credits from an accredited college or university, for three months of full-time experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.
Clerical experience in an organization which investigates criminal or fraudulent activities is not acceptable.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.