The Customer Support Specialist Consultant provides computing support to internal employees- second level problem determination, recording, resolution & escalation of problems if necessary. They work w/users whose issues could not be resolved in the first call & answering initial user calls during peak call times. They resolve complex problems immediately & identify those issues that are systemic or require senior level support involvement. They use problem mgmt database & help desk systems daily. Principal Accountabilities: * Acts as a primary contact for password resets for most internal applications. * Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource. * Distributes software to workstations upon request and applies knowledge of licensing process and license tracking. Demonstrates a rudimentary knowledge of common software. * Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary. * Provides troubleshooting and diagnostics support to record all common customer issues. Resolves basic known issues. Demonstrates a basic knowledge of hardware standards, major components, and how they interface with the environment. * Troubleshoots all common customer issues - including hardware, software, Internet browser and remote connectivity issues. Skills & Software Requirements: * Bachelor's Degree, preferably a Computer / Technology Degree, or relevant work experience * Team-oriented individual with strong self-motivation and the ability to work with minimal supervision, self reliant. * Excellent communication skills * Adaptability - responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures. * Strong problem-solving and troubleshooting abilities * Familiarity with Google workspace a plus Shift Pattern: Monday - Friday 10:00am - 6:30pm CST Occasional weekend work required CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.