Duties * Position Type: Technology * Date Posted: 1/12/2025 * Location: Dr. Debra Parrish-Hooks Administrative Center * Date Available: 02/03/2025 * Closing Date: Until Filled Title: Tier 1 Help Desk Technician Reports to: Director of Technology Term of Employment: 12 Month Position Qualifications * Interest in technology * High School diploma required * Strong computer literacy Responsibilities * Use a help desk ticketing system to intake, triage, document, and troubleshoot issues * Troubleshoot and resolve user issues, escalating where appropriate * Make use of, and maintain a knowledge base to help resolve common issues * Make use of Active Directory or similar tools to help manage user accounts * Assist with equipment provisioning for newly onboarded and offboarded staff * Serve as the first point of contact for technical issues, escalating where appropriate * Other duties as assigned Qualifications Preferred Skills * Strong written and verbal communication skills * Strong interpersonal skills such as empathy and emotional intelligence * Previous customer service experience is a plus but not required * Ability to learn online with minimal direction * Basic understanding of computers and desire to learn technical skills * Computer Certifications Salary/Benefits Determined by Board of Directors; range starts at $35,000 annually. Eligible for health insurance, sick days, personal days, and vacation days How to Apply www.echoja.org Email Address diane.barnes-maguire@echoja.org School District ECHO JA ILearn Link ILearn Report Card Link District Report Card Job Posting Date 1/12/2025 Application Deadline 1/31/2025 Start Date 2/3/2025