Property At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career. Whether you're just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you! Overview At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth. Job Summary The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Responsibilities * Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. * Maintain regular attendance in compliance with Pyramid Hospitality/Marriott standards as required by scheduling which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). * Comply at all times with Pyramid Hospitality/Marriott standards and regulations to encourage safe and efficient hotel operations. * Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid. * Maintain a warm and friendly demeanor at all times. * Establish and maintain attentive friendly courteous and efficient hospitality at the Front Desk. * Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. * Assist to Motivate coach counsel and discipline all Front Desk personnel according to Pyramid Hospitality/Marriott S.O.P.'s. * Ensure compliance to brand and company training using the steps to effective training according to Pyramid Hospitality/Marriott standards. * Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Hospitality/Marriott S.O.P.'s. * Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s. * Assist with development of employee morale and ensure training of Front Desk personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. * Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. * Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. * Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Assist with preparation of employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Pyramid Hospitality/Marriott S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. * Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Pyramid Hospitality/Marriott S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. * Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. * Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Pyramid Hospitality/Marriott S.O.P.'s in its use. * Monitor the process of taking reservations ensuring that Pyramid Hospitality/Marriott courtesy and upselling techniques are maintained. * Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Hospitality/Marriott S.O.P.'s. * Ensure implementation of all Pyramid Hospitality/Marriott policies and house rules. * Understand hospitality terms. * Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Coordinate all aspects of the ongoing implementation of the Pyramid Hospitality/Marriott philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Attend monthly all-employee team meetings and any other functions required by management. * Obtain all necessary information when taking room reservations. * Ensure logging and delivery of all messages packages and mail in a timely and professional manner. * Be aware of all rates packages and promotions currently underway. * Follow and enforce all Pyramid Hospitality/Marriott hotel credit policies. * Process and handle guest laundry (property specific). * Ensure tht employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. * Maintain and monitor 'Lost and Found' procedures and policies according to Pyramid Hospitality/Marriott standards. * Establish and maintain key control system. * Ensure participation within department for monthly Pyramid Hospitality/Marriott team meeting. * Focus the Front Desk Department on their role in contributing to the guest service scores. * Monitor all V.I.P.'s special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office logbook and Guest Request log on a daily basis. * Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. * Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. * Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. * Conduct meetings according to Pyramid Hospitality/Marriott standards as required by management. * Other duties as required. * Access to back of house areas of the hotel and sensitive information * Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank * Interact and occasionally have unsupervised contact with guests and/or colleagues * Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets * Drive safely on behalf of the company for business reasons * Maintain a high level of trust and responsibility * Maintain and operate hotel systems according to Pyramid Global Hospitality Standards. * Perform any other duties as requested by the Front Office Manager. Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth. Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities. Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to: * Exclusive discounts on room rates and experiences at our award-winning hotels * Mental wellbeing support for you and your loved ones * Comprehensive finance and retirement solutions * Performance-based incentives and bonuses * Generous paid time off * Exciting perks and discounts * Professional guidance and support * Competitive health insurance plans * Pet insurance for your furry companions * Skill-enhancing job training * Educational opportunities for career growth * Strong emphasis on work-life balance Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * Must be proficient in Windows operating systems. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful high-pressure situations. * Must maintain composure and objectivity under pressure. * Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. * Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modify to meet the constraints of the particular need. * Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data and basic arithmetic functions. * Flexibility to work nights, weekends, and holidays; position will be working 3pm-11pm most days. If you are a dedicated hospitality professional with prior front desk management experience and a passion for creating exceptional guest experiences, we encourage you to apply for the Front Desk Manager position at Marriott Colorado Springs Hotel. Join our team and play a pivotal role in delivering outstanding guest service while advancing your career in the hospitality industry. Be part of our mission to create value for our associates, guests, owners, and communities. The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Compensation Range The compensation for this position is $20.00/Hr. - $25.00/Hr. based on qualifications and experience.