Location Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Job Description To work closely with front office staff to ensure maximum front office operating efficiency in maintaining high standards of our guest experiences. Responsibilities * To be proficient with all check-in and check-out policies and procedures. * Must be experienced and empowered to handle various guest scenarios. * Ensuring all hotel policies and procedures are being followed; delegating shift responsibilities and checklists, as well as assisting and guiding the front office team in daily duties. * Understanding how to and being able to balance the hotel's reservations, room types and special accommodations. * Assisting with continuously encouraging and boosting the morale of the front office. * Recognizing outstanding performances by associate by participating in the Omni Service Champion program. * Will assist in weekly inventory counts. * To be familiar with all technical equipment and computer systems related to the front desk. * To be familiar with all hotel facilities, offerings and local area attractions. * Will be responsible for assisting in the training of new associates. * Must be familiar with shift checklist and be able to provide leadership in absence of the Assistant Front Office Manager or Director of Front Office. * Understand and be able to perform rooms control duties. Qualifications * Must be able to work a flexible schedule, including AM, PM, weekends and holidays. * Excellent communication skills, both verbal and written. * Have attained a high propensity for customer service. * Previous hotel front desk agent experience, as well as cash handling experience. * Ability to stand for prolonged periods of time. * Will require working overnight shift when needed. * Computer skills - ability to learn Synergy, Opera, Visionline, Alice, Microsoft Office and all other necessary software. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.